Customer Support Specialist

TEKsystems
$22.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Jersey, Bridgeport
May 03, 2025
Description Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. - Accept new orders, reorders, or issues- majority of orders are over email - Assist customers who ordered products with any questions, updates, follow ups - Assisting customer with installing, operating and commissioning new products and troubleshooting parts/equipment issues over the phone - Work with the engineering department to ensure communication in meeting customers' needs when issues are escalated. - Work with production department to coordinate the release of orders, expediting, and checking for parts shortages and coordinating the arrival of purchased parts - Work with inventory and purchasing departments coordinating the proper allocation and procurement of parts - Edit orders accurately for input into SAP database and complete necessary documentation Skills Customer service, Customer support, Technical support, Call center Additional Skills & Qualifications - Customer Service and/or sales support - Data Entry/Order processing preferred not required - ERP experience preferred not required - Microsoft skills - Attention to detail - Strong communication skills - Ability to understand technical ability Pay and Benefits The pay range for this position is $22.50 - $22.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in BRIDGEPORT,NJ. Application Deadline This position is anticipated to close on May 9, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.