Administrative Assistant II - Neurology

Under
the supervision of the Clinical Trials Manager and the Program Directors of the
UCLA Neuro-Oncology Program, the Administrative Assistant will represent the
program in a professional and respectful manner, assist with administration of
various tasks, and carry out assigned duties with punctuality, accuracy and
discretion. You will be responsible for answering phones and triaging calls to
the appropriate person and maintain accurate record keeping of patients who
have been consented to research studies. You will also perform data entry, and
query resolution under guidance and supervision.

You
must be familiar with each clinical research study's visit/procedure schedule
and will interact with the UCLA Clinical Trials Research Center (CTRC),
Radiology, and/or Bowyer Oncology Clinic and also access CareConnect to
coordinate these appointments. Under direction of the Clinical Trials Manager,
you will deliver study medications, materials, and/or specimens between the
CTRC, campus pharmacies, campus laboratories, and the Clinical Trials
office.

Salary
Range: $25.60 - $36.33/Hourly

Required:

• Demonstrated interest and enthusiasm
  in assisting patients with brain tumors.
• Strong organizational skills and
  flexibility in responding to rapidly changing priorities and exceptionally
  diverse demands through constant interruptions in a fast-paced office.
• Demonstrate strong interpersonal and
  organizational skills to interact courteously and effectively develop and
  maintain cooperative working relationships with faculty and staff with the
  department, collaborating campus departments/units, the Medical Center, study
  sponsors, patients and their families from various social, cultural and
  economic backgrounds.
• Effective listening skills to
  understand tasks, duties, and responsibilities, to accept positive and negative
  feedback and to hear suggestions non-defensively.
• Customer service skills to interact
  courteously, tactfully, and with sensitivity to patients, research subjects,
  caregivers, and the general public.
• Ability to handle sensitive and
  confidential information with discretion and diplomacy.
• Demonstrated knowledge of UCLA forms,
  policies, procedures, and HIPAA regulations
• Experience in clinical trials/medical
  office setting.
• Demonstrated knowledge of
  medical/scientific terminology.
• Excellent verbal and written English
  skills to communicate effectively.
• Ability to learn rapidly and follow
  through tasks with attention to detail.
• Demonstrated proficiency in MS Word,
  MS Excel, and database programs.
• Ability to learn new software
  programs.
• Demonstrated experience with
  CareConnect system.
• Demonstrated experience using
  databases to maintain and update patient information.
• Ability to operate standard office
  equipment.
• Skill in using personal computers.

Preferred:

• Bachelor's Degree in biological
  sciences or related field or an equivalent combination of education and
  experience.
• Demonstrated experience working with
  patients with brain cancer.
• Knowledge of Program's clinical
  research protocols to coordinate and schedule appointments.
• Experience in a laboratory setting
  and/or handling of biological specimens.