Safety Services Specialist

Company Description

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, wework to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work.Learn more about our culture here.

Reporting to the Safety Services Supervisor, this position supports the growth of the Safety Services portfolio at Master Lock. The Safety Services Coordinator is responsible for a variety of activities including quote development, job scheduling, new customer set-up, invoicing, and oversight of the quote-to-cash process. In addition, this position includes a leadership role with the engagement of marketing-related activities and ownership of such relevant relationships with external customers in marketing-related functions.

Responsibilities

• Develop and maintain knowledge of Master Lock's Safety Services offering, to accurately provide assistance to both internal and external customers in a timely manner
• Coordinate and project manage new services jobs including but not limited to quote development, project coordination with 3rd party service providers, issue resolution and billing
• Maintain a database of quotes submitted and related job information such as PO #, scheduled service date, and sales order #; Provide timely updates to Sales and customers on existing inquiries
• Answer customer and service provider queries promptly, professionally and knowledgeably on the phone and through email
• Maintain quote-to-cash process for services. Identify and implement process changes that improve cost or efficiency
• Develop relationships with global Marketing, Sales, Finance and other key internal and external groups, communicating continuously to ensure excellence in service planning and execution, while modeling behaviors consistent with the Company's expectations
• Serve as "point person" for sales inquiries and requests for marketing materials and/or information. Answer all incoming requests with a sense of urgency.
• Act as liaison between external marketing and internal product management team for activities related to trade shows, newsletters, webinars, and all relevant commercial safety related content. Make decisions according to Master Lock business interests.

Requirements:

• Continued growth in financial success of Professional Services o Internal and External Customer satisfaction Service Offering Strategy
• Business Analytics of Professional Services o Successful Marketing Campaigns Qualifications
• Requires a minimum of 3 years of relevant experience, preferably within a services or sales support role Bachelor's degree required.
• Effective project manager comfortable managing multiple priorities.
• Excellent written and verbal communication skills, with strong interpersonal skills. *
• Above average MS Office Suite skills as they relate to the marketing function.

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $40,000 USD - $66,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates' feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.

To protect yourself from fraudulent job postings or recruitment scams, please note that FBIN job postings are exclusively hosted on our careers page at www.fbin.com/careers>.