Is responsible for the front desk customer service which includes proper money handling procedures, membership sales, proper use of computer programs and providing good customer service.
Temporary Office Support Dates/Times: 9:00am - 3:00pm (2-5 days a week, flexible shifts, hours vary) Monday - Friday, Year Round Compensation: $15 - $17.00 per hour, depending on experience and qualifications.
Job Description Title: Office Support Reports to: Office Supervisor
Major Duties and Responsibilities 1. Creates a welcoming environment by greeting guests, answering phone calls, directing visitors and taking messages for employees. 2. Takes customer complaints or issues and passes them on to the appropriate person. 3. Distributes information through emails, letters, or telephone calls. 4. Process registrations, rental applications and sells pool memberships. 5. Always maintains proper supervision of front desk. Never leaves the cash drawer open and never leaves area unattended except in an emergency. 6. Inspect area prior to use. Count Drawer prior to shift and balance drawer at the end of the day using proper forms. 7. Responsible for ensuring all forms and office equipment is stocked. 8. Completed required reports and records as assigned. 9. Provides support to department team members by cutting, laminating, creating marketing materials as assigned. 10. Carry out additional duties as assigned by supervisory staff members.
Position Qualifications 1. Minimum age of 18 years. 2. Encouraged to hold current certifications in: American Red Cross CPR 3. Able to work with the public, assume responsibility for a safe and clean facility.
The City of Waukesha is an Equal Opportunity Employer
It is not typical for someone to be hired at or near the top of the salary range. The specific compensation offered to a candidate is reviewed and based off a variety of factors including skills, qualifications, experience, certifications, and internal equity.
Internal City applicants: please review HR Policy F2 Salary Plan and Administration regarding promotions/transfers.