Global Planning Digital Solutions D365F&O Associate

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

This role is a key member of the Global Planning Digital Solutions System Management team and reports to the Digital Solutions Manager. The Microsoft Dynamics 365 Associate will provide day-to-day support for Microsoft Dynamics 365 Finance and Operations for Global Planning, Procurement, Global Sample Management, and New Balance International Limited end users. Key areas of focus include purchase order and sales order management incident support, triaging and troubleshooting, analyzing recurring trends, monitoring alerts, and analyzing daily reports. Understanding D365 integrations is essential for troubleshooting. Following and executing detailed standard operating procedure tasks is also a key responsibility.

This role supports business teams and ensures smooth operations. The Associate must build strong partnerships with the operations team, Data Governance, NB IT, product owners, and external label vendors. Flexibility, attention to detail, strong communication, and time and task management skills are essential.

MAJOR ACCOUNTABILITIES:

• Partner with the Digital Solutions Manager and business teams to understand changing business processes and future enhancement needs, driving system efficiencies to create a best-in-class enterprise solution.

• Provide D365 support to Global Planning and New Balance International Limited (NBIL) users.

• Carry out day-to-day D365 system support, including initial triage and incident troubleshooting.

• Support the Digital Solutions Manager and end users to define and align on future enhancement priorities and understand the impact on other business areas.

• Support D365 systems enhancement requests, requirements intake, prioritization, and testing.

• Document and maintain Standard Operating Procedures (SOPs).

• Execute and follow SOPs to complete specific tasks.

• Monitor system alerts and daily audit reports, providing troubleshooting support as needed.

• Maintain a high-level understanding of D365 system integrations to assist with troubleshooting.

REQUIREMENTS FOR SUCCESS:

• Bachelor's degree required with a minimum of 2-3 years of ERP systems administration experience, preferably in Microsoft Dynamics D365.

• Strong project management skills and experience working cross-functionally.

• Objective-oriented and continuous improvement mindset.

• Ability to understand operational needs and provide system solutions.

• Excellent written and verbal communication skills.

• Power BI report building experience is a plus.

• Experience in the consumer footwear and apparel retail industry is a plus.

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.