Senior Claims Representative (Bodily Injury)

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Provide "silver lining" support to our insureds and claimants dealing with losses or injuries resulting from bodily injury, PIP, construction defect, and general liability claims. This role is for more experienced claims adjusters with related experience in these areas.

The internal deadline to apply is 5/12/25. External applications will be accepted on a rolling basis while the position remains open.

Hybrid or Remote

This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.

Job Description:

We are seeking a skilled claims professional to independently manage a variety of moderate to complex claims, including bodily injury, personal injury protection (PIP), construction defect, and general liability property damage. This role requires strong critical thinking to analyze and determine coverage, conduct thorough investigations, and assess liability and damages.

Key responsibilities include negotiating settlements with insureds, claimants, and attorneys; applying deep knowledge of insurance policies, endorsements, contracts, and risk transfer principles; and preparing reservation of rights and denial letters. The ideal candidate will maintain accurate claim files, set appropriate reserves, and present claims to review committees while meeting departmental audit standards and delivering exceptional customer service.

The successful candidate will demonstrate adaptability, a collaborative mindset, and a proactive approach to team initiatives and organizational change. This position is preferably based in the Milwaukee or Madison metro area.

Preferred Qualifications:

2-3 years of experience handling complex claims, with a focus on bodily injury and general liability property damage

• Strong negotiation, problem-solving, and communication skills (both written and verbal)

• Proficiency with computers and current claims management technology

• Excellent interpersonal skills

Education & Certifications:

• Bachelor's degree in Business, Insurance, or a related field

• Associate in General Insurance (AINS) designation

• Associate in Claims (AIC) designation

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West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Short and Long Term Disability

• Flexible Spending Accounts

• Life and Accidental Death & Disability

• Accident and Critical Illness Insurance

• Employee Assistance Program

• 401(k) Plan with Company Match

• Pet Insurance

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.