Organization
Goodwill of Western Missouri & Eastern Kansas has a rich, 130+ year history, serving the community in Kansas City and the surrounding areas since 1894. Many people know Goodwill for our thrift stores, but few know the impact of the mission behind those stores. Generously donated items that are sold in our stores help fund the work we do supporting thousands of local job seekers overcome barriers to employment. We believe in the Power of Work and are proud to be a nonprofit organization committed to helping people obtain and keep employment through training, education, and other wraparound services.
Summary/Objective
Reporting to the ROC Operations Supervisor, the Senior Warehouse Team Lead is responsible for leading the team in the recycling and salvage operations to meet goals and maintain effective support for stores. This position is also responsible for assisting the Supervisor(s) and/or Manager in the training and development of new leads and may be assigned a leadership role in additional responsibilities in the support of the operation.
Responsible for delivering on the Goodwill 4Ps: People, Production, Protect the Brand and Profitability.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lead personnel in the daily completion of job duties and ensuring compliance to policies and procedures.
- Assist in the training and evaluation of the Warehouse Team Leads.
- Assist in the hiring, training and evaluation of ROC staff.
- Ensures compliance to policies and procedures.
- Ensures efficient and accurate recycling and/or baling of materials through the ROC.
- Meet production numbers as set by divisional management.
- Coordinate with Outlet to effectively rotate tables through the sales floor (maximize processing of inbound salvage product).
- Ensures loss prevention and process flow guidelines are followed.
- Directs movement of materials and shipments of finished goods.
- Directs the collection, baling and disposal of salvage material.
- Ensuring staff performs duties according to safety expectations and procedures.
- Ensuring the physical safety of the ROC area.
- Communicating safety issues and concerns to ensure quick resolution.
- Monitors use and wear of department equipment, reporting issues.
- A role model for a positive attitude, leadership and professionalism.
- Attend meetings as scheduled.
- Other duties as assigned.
Work Environment
This job operates in a warehouse environment.
Physical Demand
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a physical role. The employee must have the ability to communicate verbally and apply active listening skills, bend, squat, crawl, climb, reach, and stand as necessary. This role requires the ability to lift, carry, push, and pull medium weight up to 50 pounds. Requires activities involving being around moving machinery, exposure to marked change in temperature and humidity and exposure to dust.
Position Type/Expected Hours of Work/Travel
- This is a full-time position.
- Work schedule will vary onsite at assigned location.
This position works a flexible schedule in support of opening, production, and closing operations including work on weekends and holidays to support business needs open 7 days per week, with varied hours 7am to 7 pm. - This position may require occasional travel within the MoKan region across retail locations, meetings and events, and Mission Support Center.
Qualifications
The role will be a proven leader with the following:
- High school diploma or equivalent is preferred
- Minimum of one year experience in warehouse environment is preferred.
- Minimum of one year experience in supervision is preferred.
- Experience or working knowledge of product movement and a warehouse environment
- Experience or ability to operate an electric pallet stacker and forklift with a warehouse safety background.
- Commitment to mission of the organization
- Understanding of how the salvage and recycling processes support the mission
- Familiarity with or ability to learn safety requirements in a warehouse/retail environment.
- Commitment to mission of the organization.
- Understanding of the importance of the donor process and how it supports the mission
- Confidence in ability to lead others.
- Strong work ethic, character and integrity.
- Solid judgment and common sense in decision making.
- Effective leadership and conflict resolution skills
- Ability to motivate staff in performance of daily tasks.
- A positive, supportive attitude to staff and customers.
- Effective, appropriate and professional communication and demeanor.
- Recognition of and adherence to a higher standard as a team leader.
- Ability to effectively handle difficult customer issues.
- Strong multi-tasking ability
- Solid comfort level with utilizing all aspects of computers to complete the job, including but not limited to;
- Windows environment and internet use
- On-line training and web-based meetings
- Documentation and reporting as needed
- Ability to lift, push and pull up to 50 pounds regularly, become certified to operate an electric pallet stacker and forklift with a warehouse safety background.
- Ability to work a flexible, varied schedule with regular, predictable, reliable attendance as business demands dictate, including weekend and evening work.
- Must have reliable transportation.
Competencies and Values
Every leader must demonstrate these competencies:
Achieves:
- Accountability
- Initiative
- Mission Focused and Financially Aware
- Functional Expertise
Develops:
- Collaboration/Builds Relationships
- Organizational Sills/Planning/Project Management
- Develop Self and Others
We allow our values to guide our actions:
- Lead: Everyone has value - Help them find it and celebrate it
- Grow: Learn constantly and strive continually to better ourselves
- Partner: Be good citizens, maximize the value of donations, and support sustainability
- Innovate: Always seek new and better ways to accomplish our mission
- One Agency: Work collaboratively to build a legacy from which future generations will benefit
All employees should be instilled with and demonstrate an appreciation of the value entrusted to us by the community through donated goods.
AAP/EEO Statement
Goodwill of Western Missouri and Eastern Kansas is an equal opportunity employer.
Receipt of this job description does not imply an employment contract. We are an at-will employer. Job duties, work schedules and work conditions may be altered without notice at any time.
Goodwill Western Missouri and Eastern Kansas
May 05, 2025