Customer Service and Logistics Analyst

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor's degree in business administration (or related field), or 4 years of applicable experience in sales or customer service

2. West Virginia Drivers license and must be insurable

EXPERIENCE:

1. 4 years of applicable experience in sales or customer service

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Develops and manages key process improvement initiatives for customers and United Linen Services

2. Assures that all daily linen needs for customers are managed in a proficient, expeditious manner.

3. Assists with developing long-range planning for optimum use of United Linen Service assets as the business develops with the addition of new customers and services.

4. Manages all logistics and delivery driver's schedules. Make arrangements for substitute drivers in the event that the scheduled driver cannot perform his/her duties. This may include performing the driver's duties if there is not another option.

5. Works with and advises the Production Manager to assess work progress and resolve internal work problems.

6. Assures that all work assignments and time schedules maximize productivity and provide for adequate shift coverage.

7. Meets/completes obligations (i.e., projects, meetings, deadlines, etc.) punctually and on time.

8. Serves on committees as requested.

9. Administers performance improvement and system reengineering initiatives targeted towards hospital cost reduction and "best in class" performance.

SKILLS AND ABILITIES:

1. Excellent analytical, communication, and problem solving skills.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.