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IT Service Desk

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oklahoma, Tulsa
May 06, 2025
Description The Technical Service Analyst will be the front-end contact for assistance in the systems and services offered by our organization, providing technical support to members accurately and professionally with the use of the member portal and all related staff and member applications. Beyond the technical knowledge the Analyst will be familiar with the Rules and Regulations which guide participation in the organization. This includes answering questions by email or phone from co-workers, members, and the public. Skills Help desk, Help desk support, Customer service, Active directory, Service desk, Troubleshooting Additional Skills & Qualifications * Minimum of 2 years' proven working experience in software application technical support. * Minimum software proficiencies include knowledge of Apple/Windows Operating Systems, Various Web Browsers, Microsoft Office. * The ability to speak comfortably and explain technology to our subscribers. * The ability to multi-task and set priorities. * Basic knowledge of phones/mobile devices, Bluetooth, and App downloads is preferred. * Knowledge of the real estate industry would be beneficial. * Knowledge of audio/video equipment (projectors, display screens & microphones) would be beneficial. * Strong technical background with understanding and/or hands-on experience in product usage and abilities. * Problem-solving skills and willingness to roll up one's sleeves to get the job done. * Must have organizational savvy and display the ability to read, maneuver and influence complex situations to drive alignment and decision making. * Have the ability to account for one's own and others' world views and identify opportunities, make decisions, and resolve conflicts in ways that optimize the differences for better, longer lasting, and more creative solutions. * Skilled at working effectively with coworkers, cross-functional teams and committees. * Must be comfortable working in a shifting, fast-paced environment. Creates structure within ambiguity effectively. * Excellent written and verbal communication skills presenting your ideas at all levels of the organization. * Comfortable working in a remote capacity if a situation requires it. * Strong attention to detail and impeccable organization skills Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tulsa,OK. Application Deadline This position is anticipated to close on May 17, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.