Customer Service Representative

TEKsystems
$17.75 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, San Antonio
May 06, 2025
Job Posting: Viewer Experience Advocate Location: San Antonio, TX Job Description: We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer Experience team. As a Viewer Experience Advocate, you will be at the forefront of our viewer interactions, playing a vital role in enhancing our brand image. Your technical expertise will be of utmost importance as you skillfully address viewer needs, passionately recommend suitable products, and fearlessly embrace new challenges. Key Responsibilities: * Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications. * Make product recommendations on each viewer interaction. * Other duties as assigned. Qualifications: * Understanding of network functionality and familiarity with common streaming devices. * Strong commitment to superior customer service. * Ability to support multiple products, use multiple systems, and service multiple regions. * Adaptability, cross-functional skills, and a global mindset. Requirements: * Must reside in the San Antonio area. * Technical expertise in resolving viewer needs. * Excellent communication skills. Why Join Us: At the heart of this opportunity lies the chance to showcase your unwavering commitment to superior customer service. Your dedication will be the driving force behind our viewers' satisfaction and loyalty. We value adaptability, cross-functional skills, and a global mindset. We are committed to fostering a diverse and inclusive work environment and encourage applicants from all backgrounds, experiences, and perspectives to apply. Pay and Benefits The pay range for this position is $17.75 - $17.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 19, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.