Technical Support Manager - Chemical Processes

The Waters Taunton Manufacturing Facility is looking for a Tech Support Manager to join the team. This critical and highly visible position will be the leading technical authority on chemical processes at the Taunton site and will be responsible for ensuring their optimal performance and successful results. Responsibilities include leading the troubleshooting, support, and improvement of existing manufacturing processes as well as working with R&D to transfer new chromatographic products into the Taunton site. To achieve these objectives, this individual will manage a team of chemists working in a chemical laboratory environment in support of a larger manufacturing facility.

We are looking for an individual who is highly motivated, flexible, and a quick learner, who exhibits methodical thinking to troubleshoot highly complex chemistry-based challenges. The Taunton Manufacturing Facility is an extremely fast-paced environment where many sophisticated projects must be completed simultaneously.

Lead the effort to troubleshoot, support, scale-up, and improve existing manufacturing processes using advanced knowledge of chemistry and statistical analysis.
1. Create and test hypotheses to solve complex problems, design and assign experiments to assess process robustness and repeatability, analyze and interpret data to arrive at scientifically justifiable conclusions, and drive the Tech Support team to a successful outcome.
2. Introduce new chromatographic products into the Taunton Manufacturing Facility by coordinating product transfer from R&D. This requires working with multiple disciplines including Engineering, Production, QC, QA, and others.
3. Develop procedures for manufacturing reagents, standards, and new products in small scale glassware using sophisticated techniques.
4. Assist Engineering, Production, and other departments with the implementation of new equipment and the improvement of existing equipment. Collect and analyze data to drive continuous improvements.
5. Any other duties as assigned.

1. Master of Science or PhD in Organic Chemistry, Polymer Chemistry, or related field with a proven track record regarding the application of chemical principles to solving complex technical problems is required.
2. 10+ years of experience in an industrial and/or laboratory setting is required.
3. Experience managing a team of scientists is required.
4. In-depth knowledge of and experience with HPLC is highly desired.
5. A high degree of understanding of theoretical chemistry, very strong analytical skills, and the ability to solve very complex problems.
6. Thorough familiarity with the implementation of small-scale glassware reactions and their associated techniques.
7. Excellent attention to detail and record-keeping abilities with a high level of organizational skill.
8. Thorough familiarity and adherence with chemical and laboratory safety.
9. Experience with and theoretical knowledge of analytical and purification techniques such as thin layer chromatography, column chromatography, distillation, recrystallization, sublimation, etc.
10. Experience analyzing IR, NMR, and Mass Spectra data.

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.