Customer Account Manager - Aerospace

HarcoSemco
paid time off, paid holidays, tuition assistance, 401(k)
United States, Connecticut, Branford
186 Cedar Street (Show on map)
Jun 04, 2025
HarcoSemco LLC, a leading innovator in aerospace systems and technologies, is seeking a highly organized and detail-oriented Customer Account Manager. This role serves as a key liaison between customers, production planning, engineering, and internal teams. You'll manage the full contract process from order intake to post-delivery support, ensuring exceptional service and compliance with industry standards. This position must meet Export Control compliance requirements; therefore, a "US Person" as defined by 22 CFR 120.62, 15 CFR 734.2(b)(2)(ii), 10 CFR 810.3, 8 U.S.C. 1324b(a)(3) is required. "US Person" includes a US Citizen, lawful permanent resident, refugee, or asylee. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Key Responsibilities Process incoming purchase orders; coordinate with production planning and departmental managers. Act as a primary point of contact for customers regarding delivery schedules, order adjustments, complaints, and repair logistics. Lead contract review processes and communicate requirements across internal departments. Interface with customer portals and internal shipping teams to fulfill delivery expectations. Prepare quotations for new and existing products, warranty clarifications, repair reports, and related sales documentation. Utilize Microsoft Office Suite, with particular focus on intermediate Excel functions (VLOOKUPs, Pivot Tables, Macros). Navigate competing priorities in a dynamic aerospace environment by coordinating with cross-functional teams and aligning efforts with program objectives, regulatory standards, and customer requirements. Engage in training sessions and professional development activities assigned to maintain up-to-date knowledge and skills. Must be able to travel both international and domestic up to 10% Qualifications & Experience BA or BS degree in Business Administration or related discipline preferred, or relevant work experience. 3+ years of experience in customer service, sales or contract administration, preferably within regulated industries such as aerospace or automotive. Experienced in managing customer relationships across sales and administrative functions, with preferred proficiency in ERP systems and client portal usage to streamline communication and workflow efficiency. Proficient in Microsoft Word, PowerPoint, and Excel; familiarity with Excel functions such as VLOOKUPs and Pivot Tables preferred. Willingness to grow within the organization and take on professional development opportunities. Work Environment & Physical Demands Typical office environment, with controlled temperatures. May be exposed to routine noise from manufacturing plant floor. Must be able to push, pull, and lift at least 15 lbs., unaided. Must be able to sit, stand, reach, bend, and grasp equipment, tools, or inventory. Must be able to wear required Personal Protective Equipment (PPE) as necessary when working in areas on the manufacturing plant floor What do we offer: Competitive compensation. Generous paid time off, including 12 paid holidays. 401K, Medical, Dental, Vision benefits effective on 1st of the month after hire date. Company provided Life and Disability Insurance. Tuition assistance program. If you're interested, please apply at https://harcosemco.com/careers/