Program Specialist

Inova Fairfax Medical Campus is looking for a dedicated Program Specialist to join our Genetic Counseling team. This role will be Full-Time, Monday-Friday

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave

Job Responsibilities:

The Program Specialist answers inbound and makes outbound telephone calls to assist or service callers. Maintains computerized data systems for physician referrals, classes, and/or clinical calls to support user needs. Provides excellent customer service to internal and external clients. Works with other program specialists and managers to coordinate marketing representative team members to ensure service level, quality, and fulfillment.

• Answers inbound and makes outbound telephone calls to assist or service callers.
• Maintains computerized data systems for physician referrals, classes, and/or clinical calls to support user needs.
• Provides excellent customer service to internal and external clients.
• Works with other program specialists and managers to coordinate marketing representative team members to ensure service level, quality, and fulfillment.
• Enrolls participants in various community, team member, or physician classes and special facility programs.
• Provides physician referrals and general information to the community, team members, and physicians.
• Schedules and registers patients for system-wide clinical appointments in a variety of software programs.
• Maintains integrity of files, and adds new classes, physicians, and physician codes.
• May perform additional duties as assigned.

Additional Requirements:

• Work Schedule: Full-Time, Monday-Friday
• Education: High School or GED
• Experience: One year of clinical office/hospital experience. Report generation experience with typing skills of 30 WPM.

Preferred Qualification:

• Bachelor's degree
• Genetic counseling background and/or experience