Enterprise IT Consultant I

Lubbock

41041BR

IT Learning Technologies

Position Description

The Enterprise IT Consultant I has the highest technical expertise for customer support in one or more IT-related areas, including hardware, software, ERP, and various applications. This position's scope of responsibility includes providing specialized/advanced technical support and assistance to departments, faculty, and staff for multiple types of systems across the enterprise, as well as, conducting analysis of specification requirements for an area and/or unit. The Enterprise IT Consultant I is also required to keep up-to-date on current and developing IT trends and best practices, and assist enterprise management with various aspects of IT service delivery. Discretion and sound judgment is expected.

Enterprise positions are restricted for use in central IT Division areas reporting to the institutional CIO and, as such, may interface with key IT leadership and/or other functional leadership from the Texas Tech University System institutions.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

• Works independently and/or with team members to perform advanced technical duties associated with specific specialty hardware, software, and technical support at the enterprise level.
• Performs systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications.
• Contributes expert technical skills and support to customers on the interoperability of different systems across the enterprise, including hardware, software, ERP, applications, etc.
• Manages team members and/or project leads:
• Specialty and advanced software support and projects for an area or unit.
• Area and/or unit IT projects in support of business operations.
• Expert technical skill set kept current by reviewing market trends and product development.
• Advises and contributes to: Specialty technical and non-technical knowledge and skills in support of area and unit information resources, Area and unit IT projects.
• Assists enterprise management on aspects of IT management for area and unit business operations.
• May interface with key IT leadership and/or other functional leadership from the Texas Tech University System institutions.
• Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.

• Exercise judgment based on an understanding of organizational policies and activities
• Plan and organize effectively, prioritize goals, use time efficiently, and stay on task
• Communicate effectively, both orally and in writing
• Establish and maintain effective work relationships.
• Expert analytical skills, including process description, logic, problem diagnostics, and problem solving.

• Planning, organizing, and managing hardware and/or software projects and time effectively and efficiently
• Selected advanced enterprise hardware and/or software and technology operations required by area or unit
• Training in advanced enterprise hardware and software use and support through education or experience.
• Demonstrated mastery in several specialized skill sets.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus nine (9) years related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

• Technical Certifications
• Good organizational skills
• Excellent analytical and problem-solving skills
• Good prioritization skills, yet flexible enough to adapt plans
• Understanding of complex information and requirements
• Superior non-verbal, oral and written communication skills
• Ability to explain complex information and technologies in simple terms

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Monthly

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Schedule Details

M-F 8am-5pm - Exempt add'l hours as required

Grant Funded?

No

Job Group

Enterprise IT

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.