Associate Specialist - Customer Accounts

Sunoco LP is the largest wholesale fuel supplier in the U.S. One segment of our business is the supply of fuel directly to individual gas station operators and supplying fuel to distributors. The Sunoco Sales and Account Management teams are actively engaged in signing new customers and renewing or extending supply agreements with existing customers. The Sr. Specialist Customer Accounts roles is responsible for identifying process improvement in the setup process for new customer onboarding and customer renewals, proactively identifies and resolves problems and ensures a smooth transition. The person in this role is also responsible for providing analysis for management for sales pipelines, EBITDA and Capital forecasting.

Essential Functions:

• Responsible for recommending process improvements that result in more timely and accurate customer setup results
• Oversee cross functional workflow queues for dozens of internal service providers to complete the full customer setup process and ensures everything from brand image conversion to accurate first fuel invoice to Sunoco B2B portal and credit card processing setup.
• Serve as a point of contact for sales and account teams for customer setups/changes
• Be a main point of contact for Branded Relations, communicating initiatives and providing data to the field for all of our third part brands
• Proactively identify data discrepancies relating to missing or conflicting customer information and documentation by communicating and coordinating efforts with sales team and various functions, such as Supply, Transportation and Accounting to determine resolution and escalation path
• Identify technical process gaps and efficiencies that can be gained with enhancements by working collaboratively with various key teams and IT
• Perform analysis on customer setup metrics and KPIs and report on various setup team metrics for continuous improvement'
• Assist in providing analysis and reporting for management on sales and customer performance along with pipeline forecasting
• Create new and update existing dashboards and reports, and be able to communicate logic of the report to management