Loan Operations Utility Representative

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

As an integral member of the Loan Operations Department, this position is mainly responsible for accomplishing numerous daily tasks that enhance the effectiveness of the Loan Operations Department. These tasks may include, but are not limited to, sorting and distribution of mail and processing all mail loan payments and maintenance.

• Sort and distribute all mail (both external and interoffice) and faxes; open all mail not directed to a specific individual
• Accept and sign for incoming FedEx, UPS, other express deliveries to Loan Ops.
• Print and distribute all "Loan Payment and Maintenance" emails on a daily basis
• Balance and process all loan payments received by mail on a daily basis, including the completion of substitute loan coupons
• Print and mail SCRA notices on a daily basis
• Organize and research returned mail to locate customer addresses and forward the mail accordingly. Use the Special Message Workflow to add respective messages to the loan accounts in the system.
• Communicate with branches and other departments as needed
• Other duties as assigned
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner.

Education, Training and Requirements:

• High School Diploma or GED
• All applicants must be 18 years of age or older

Skills:

• Strong attention to detail as well as proven organizational skills
• Ability to prioritize and work effectively under time constraints
• Strong PC skills including creation, use and manipulation of data on Excel spreadsheets
• Mathematical aptitude
• Effective team player
• Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility

Experience:

• One (1) year of experience working in an office setting preferred

Hours: 40 hours/week Monday-Friday 8:00-5:00

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.