Permit Technician I

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Are you passionate about public service in local government? Do you thrive in a fast-paced, team-driven environment where your work directly influences the development of Loudoun County? Located in the western part of the Washington, D.C. metropolitan area, Loudoun County is a dynamic community that experienced significant growth over the past few decades with changing development environments, ranging from transit-oriented development at our new Metrorail stations, to redevelopment of existing neighborhoods, to maintaining and fostering our vibrant rural economy in the western part of the county. These factors create a fast-paced, high-energy work environment.

Loudoun County Government, named by Forbes Magazine as one of the 2025 Best Largest Employers, is comprised of County staff who dedicate their talents, education and experience to make a difference. The Department of Building and Development (DBD) prides itself on providing great customer service in an atmosphere where work-life balance and professional development are respected and encouraged.

Loudoun County, Virginia is looking for skilled and motivated Permit Technicians to join the Permits Issuance Division of DBD in the customer care center. A Permit Technician position provides an opportunity to contribute to the success of DBD by ensuring that the applications for building, trade and zoning permits are accepted in conformance with the Uniform Statewide Building Code and Loudoun County Zoning Ordinance, and that the permitting process is effectively administered.

Permit Technician I's are entry-level positions with no supervisory responsibilities.

What You'll Do:

* Provide Front Line Customer Service Support: Assist the customer care center by answering customer phone calls and responding to online inquiries from the public on matters concerning the process for obtaining building, trade, and zoning permits. You'll become a subject matter expert on the Loudoun County Permitting process and provide applicants with the information necessary to achieve approval for their residential or commercial project.
* Project Management Support: Utilizing the county's electronic permitting system, accurately analyze building, trade, and zoning permit applications for completeness, invoice and accept fees, coordinate review referrals, and issue permits. You'll utilize your subject matter expertise to manage the life cycle of a permit.

* Collaborate and Solve Problems: Work with inter-divisional, inter-departmental, and organizational partners, developers, contractors and the public to assist in navigating through multiple overlapping processes, identify potential issues that may arise, and assist with ensuring that timelines are met and issues are adequately addressed. You'll become a trusted partner within your team, the local government organization, and the development community.
* Innovate and Lead: Work in an environment that prioritizes creative thinking and high-quality customer service. You'll contribute to forward-thinking ideas and developing efficiencies in the permitting process.

Why Loudoun County?

* Flexibility: After your initial training period, you will have the option to telework for up to one day per week. We understand the importance of work-life balance.
* Impactful Work: You'll work on projects that directly impact residential and commercial development in Loudoun County.
* Collaborative, Results-Oriented Culture: Join a team of professionals who value collaboration, innovation, and excellence in customer service. You'll have the opportunity to learn from experts in land development.
* Growth Opportunities: Our department is committed to your professional development and success, with mentorship and career advancement opportunities.
* Excellent Comprehensive Benefits: We offer a competitive benefits package to support your health, financial security, and lifestyle. Benefits include generous paid holidays and leave, health plans, retirement savings and investment options, employee assistance support, flexible spending accounts, tuition assistance, long-term care insurance, fitness membership discounts, wellness programs, and more.

What We're Looking For:

* A passion for local government and a strong interest in the land development process.
* Excellent verbal and written communications skills that demonstrate a high-level of professionalism when working with customers.
* A self-motivated and team-oriented mindset with a focus on internal and external customer service and collaboration.
* A drive for innovation and the ability to think critically and creatively.
* Ideal candidates will have experience in a fast-paced customer service environment with multi-line phone experience, computer/data entry skills, and the ability to juggle multiple priorities while serving the public.

If you're ready to take your career to the next level and contribute to the success of Loudoun County, apply now! Applicants should include information that demonstrates how previous work, volunteer, and educational experiences will make them the ideal Permits Division team member.

Hiring salary is commensurate with experience.

High school diploma or equivalent; two (2) years of related customer service and/or cash handling work experience in a technical work environment involving automated systems; or equivalent combination of education and experience.

One year of work experience at a local government, or comparable work experience is highly desirable.

Pass criminal and credit background checks.

Certification as a Permit Technician in accordance with Virginia Board of Housing and Community Development is required within the first 18 months of hire and maintain the required certifications in accordance with Virginia Certification Standards.