Associate Director-Federal Programs

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

The position will have Program Management oversight and overall responsibility for the teams supporting either FBI, DOJ, or USPS Federal agencies. The selected candidate will be responsible for leading both management and front line team members supporting projects, service management, and all facets of assigned program oversight and actions for these agencies. This includes direct customer interfacing, as well as Verizon support & Account Team interactions, and escalation activity to drive service, issue and project requirements from initiation through delivery and on-going operational support.

• Interacting directly with Federal decision-makers and government staff who are tasked with implementation and support for telecommunications services for their Agency.

• Providing leadership and direction and driving cross-functional teams to meet contractual obligations, schedule and budget milestones, and standards of quality for services provided by Verizon under several federal contracts regarding Program Governance, Execution, and Control.

• Acting as a named Key Personnel assignment supporting Program Management responsibilities for the FBI EIS contract, tracking & driving resolution to program level issues and actions.

• Develops and oversees standardized, systematic approach to Projects and Risk Management across the customer programs.

• Forming and maintaining trusted advisor relationships with Government officials at multiple levels.

• Assigning and monitoring work, ensuring that project steps are in alignment with Program objectives, on-time and within budget.

• Maintaining positive working relationships with internal stakeholder peers (sales, ordering, provisioning, operations, engineering, etc.), and partnering with them to drive results.

• Supporting the Sales and Account teams in establishing the overall growth strategy for both existing and potential new services for your customers.

• Identifying and driving continuous process improvement activities that impact the delivery of customer programs & services.

• Responsible for effectively managing resource allocation and oversight of staff to support program activities, deliverables and revenue for your agencies.

• Achieving business and customer health metrics, objectives and KPIs including NPS, OSAT, On-Time Project Delivery, Accounts Receivable, Credits/Revenue, etc.

• Developing, coaching, and assessing the performance of the employee workforce

• Fostering a culture of inclusion and positivity.

You'll need to have:

• Bachelor's degree or four or more years of experience;

• Eight or more years experience managing large, complex government programs in communications or IT services

• Experience in management of diverse customer facing work teams

• Strategic & Tactical leadership to drive process definition and optimize execution activities to meet contract deliverables and expected levels of performance, quality and efficiency.

• Experience interacting, managing and influencing client relationships at all levels, including executive.

• Familiarity with service implementation processes & requirements.

• Experience using MS Office, MS Project and other productivity applications such as, Google Office, an enterprise accounting system, teleconference system, and SharePoint

• Ability to obtain a Public Trust or higher clearance

Even better if you have one or more of the following:

• PMP Certification

• Direct FBI, DOJ, and/or USPS or other federal customer experience

• Masters degree

• The ability to communicate & present effectively both orally and in writing to multiple levels, including executives, both internally and externally.

• Excellent team leadership and interpersonal skills; ability to coach, mentor, and train others within Verizon and have the ability to educate key stakeholders; ability to lead cross-functional teams

• Excellent organizational, interpersonal, communication, negotiation, staff development and operations skills

• Ability to meet deadlines, manage multiple programs simultaneously, and to work in a fast-paced, dynamic, customer and team-oriented work environment

• Demonstrated ability to resolve complex process issues, operational problems or other anomalies by isolating the core issue, assembling options for resolution, and making decisions to address the concern

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.