Clinical Director

Springfield Behavioral of Pennsylvania, part of the Optum family of businesses, is seeking a Clinical Director to join our team in West Chester, PA. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone.

Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.

As a Clinical Director, you will directly manage clinicians, including clinical oversight, talent development and clinical performance. This includes interviewing and hiring clinicians, creating a collaborative culture across all teams, monitoring the center's clinical performance and building strong partnerships across other departments to ensure we are providing the best care for those we serve.

Primary Responsibilities:

• Directly manage a team of OBC clinicians and ensure clinicians are prepared and supported to provide care to those we serve
• Provide clinician development with clinical oversight, professional development, training, and address performance management needs with timely feedback
• Set and communicate clear expectations for clinical quality, evidence-based treatment, documentation, and HIPAA compliance
• Promote a clinical quality and safety culture, adherence to OBC and Optum policies, utilizing evidence-based protocols and industry best practices
• Ensure daily, weekly, monthly metrics are met (e.g., completion of notes, schedule availability, appointment volume)
• Maximize clinical operational performance across key performance indicators (e.g., provider utilization, quality metrics, patient satisfaction, office utilization) in partnership with the Executive Director; facilitate remediation plans if targets are missed
• Manage complaints and feedback; address internal and external patient complaints, providing feedback to involved individuals
• Proactively identify, mitigate, and manage risks associated with the {brands}'s clinical operations
• Participate in the recruitment and onboarding of new clinicians
• Foster a collaborative culture and team camaraderie with regular team meetings and consistent team check-ins and 1:1s
• Champion change across the team by effectively executing the roles of communicator, gathering feedback, being a coach, and actively managing resistance
• Provide support and consultation with ongoing clinical case consultation, assist clinicians in meeting productivity goals, and provide technological training and troubleshooting
• Actively participate in Optum Behavioral Care (OBC) leader and communication venues; cascade communication to ensure team is informed of key initiatives or changes
• Promote opportunities to remain connected to the broader OBC clinical community
• Build relationships with key shared service partners and others within the clinical teams to help enable successful clinical outcomes
• Carry a clinical case load of 10 patients per week

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Master's degree in psychology, social work, or a related counseling field
• Licensed as an LCSW, LPC, or LMFT (independently licensed) in PA
• 5+ years of experience leading, managing, and driving change in a highly regulated environment
• Experience managing teams, and prioritizing many competing priorities to ensure quality, on-time delivery, and appropriate team focus
• Currently eligible to be enrolled as a provider in the Medicare program or able to terminate opt-out (if applicable) prior to starting a new position

Preferred Qualifications:

• Experience working with computers for professional communication and medical documentation - Excel, Outlook, Athena RMS (or other EHRs)
• Experience in clinical supervision role managing clinical operational performance across key performance indicators (e.g., provider utilization, quality metrics, patient satisfaction, office utilization)
• Ability to work both independently and collaboratively with equal effectiveness

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.