New 
Practice Operations Coordinator, Internal Medicine- Wellesley
 Newton-Wellesley Hospital | |
 United States, Massachusetts, Wellesley | |
| 195 Worcester Street (Show on map) | |
 May 09, 2025 | |
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We are seeking a full-time, 40-hour Practice Operations Coordinator to support the practice on-site Monday through Friday 8:30 am-5:00pm.
As the only Practice Operations Coordinator for this location, this role is a unique opportunity to work autonomously as the epicenter of the department while also collaborating with various members of the multidisciplinary team. The role has minimal patient-facing responsibilities- communication with patients will be predominantly over the phone unless helping with front desk coverage. Responsibilities will include: Coordinates day-to-day performance of administrative and clinical support staff. (Oversees the day-to-day practice operations). Mentors any temporary administrative staff or interns who are engaged to assist the practice. Provide feedback to practice manager for staff evaluations. Acts as the primary escalation point for all practice staff with questions or concerns relative to operations and provides feedback/escalate to manager. Collaborates with front end and clinical support teams to provide support and assist in the resolution of patient/ customer service issues. In conjunction Practice Manager monitors and resolves patient billing issues. Assists physician staff with calendar management, and special projects to support practice goals and meet hospital revenue, compliance and patient satisfaction related topics. Identifies, monitors, and resolves IS issues which impact the practice's operations. Participates in the evaluation of IS equipment and systems. Submits IT requests for equipment and network issues. Education High School Diploma or Equivalent preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Experience office experience 5-7 years required Knowledge, Skills and Abilities - Strong understanding of all Office Suite. - Strong communication and organizational skills. - Strong and proven leadership skills. - Ability to work with staff of all levels. - Excellent time management skills. - Generally Accepted Accounting Principles. - Ability to adapt to multiple and rapidly changing priorities and deadlines. The ideal candidate profile is an organized self-starter who is proactive, agile, and capable of multitasking and prioritizing. Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Practice Operations Coordinator role is the opportunity for you. Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |