New

Operations Analyst (Korean Bilingual)

LG Electronics USA
parental leave, paid time off, 401(k)
United States, Alabama, Huntsville
201 James Record Road Southwest (Show on map)
May 09, 2025
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. The Opportunity: The Operations Analyst will play a key role in supporting the Field Support Service Locator Team through process improvement initiatives, project support, and in-depth analysis of cost and performance trends. This position is responsible for evaluating key performance indicators related to the Service Locator program, identifying cost drivers in underserved repair coverage areas, and providing actionable insights to enhance efficiency and agent performance. The ideal candidate will contribute to the development and implementation of process enhancements, helping to drive operational excellence and overall productivity across the Field Operations team. Responsibilities: Data Analysis: Analyze data related to the Service Locator process to assess cost efficiency and identify areas for improvement. Process Optimization: Identify gaps and inefficiencies in current policies and processes. Propose and support the implementation of innovative, automated solutions to streamline operations. Project Collaboration: Partner with internal stakeholders to support initiatives that enhance Locator Team performance and digital transformation efforts. Dashboard Management: Maintain and enhance reporting dashboards to ensure accurate and actionable performance metrics. Reporting: Deliver regular status updates and data-driven insights to leadership to support strategic decision-making. Qualifications / Education / Experience: Bachelor's degree in business, Finance, Analytics, Digital Solutions, or a related field; or equivalent work experience. Demonstrated experience in data analysis, process improvement, or operations support. Strong problem-solving abilities and the capability to thrive in a fast-paced, evolving environment. Excellent written and verbal communication skills, with the ability to present complex information clearly. Proven ability to work effectively within cross-functional and multicultural teams, including offshore collaboration. Proficiency in data management tools, Microsoft Excel, PowerPoint, and other MS Office applications. Familiarity with data science, programming, or business intelligence platforms is preferred. Bilingual fluency in English and Korean is a plus. Willingness to travel occasionally (less than 25%). Recruiting Range $53,000 - $63,000 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.