Customer Services Specialist

Are you an Customer Services Specialist looking to join one of the top companies in the Manufacturing Industry?

Are you looking to further your career and grow?

Do you have experience in Sales or Customer Service?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work ON-SITE with our client in Irving, TX. Interested?

Here's what you'd do:

• Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
• Receives, processes and dispatches after hour calls for service.
• Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.
• Generates service tickets within the service database on customer requests for service.
• Monitors, supports and troubleshoots alarm systems.
• Acknowledges alarm received and dispatches appropriate personnel for issue at hand.
• After dispatch, logs call into system activity report.
• After hours only, contacts and dispatches on-call service technicians.
• Generates statistical or investigative reports for management.
• Dispatch appropriate authorities upon receipt of alarm signals.
• Continuously monitor alarm signal queue Document all calls with appropriate resolution codes and notes.
• Provide quality customer service on every call.
• Communicate clearly and effectively with customers and agencies.
• Manage length of calls.
• Attend monthly training sessions.
• Review and critique recorded conversations for purposes of improving customer interaction skills.

Here's what you'll get:

Pay: $15.00 - $18.00 / hr.

Hours: 40 hrs/Week. (3^rd shift).

Length: Contract (12 months).

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum 1 year of experience in Sales or Customer Service.
• Minimum 1 year of experience in Microsoft Windows (Word) and the internet.

• Associate Degree.
• Promote good listening skills.
• Be familiar with emergency procedures.
• Any certified training or knowledge of Access Control, Fire, and Burglary systems.
• Prior security call center experience.
• ACD knowledge helpful.
• Good verbal and written communication skills to effectively communicate over the telephone.
• Excellent customer service skills and ability to work in a dynamic fast paced environment.
• Ability to navigate a computerized data entry system or other relevant applications.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.