Sr Manager, Pump Sales

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take the "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control -IQ technology - an advanced predictive algorithm that automates insulin delivery.

But we're so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at https://www.tandemdiabetes.com/

WHEN & WHERE YOU'LL WORK

This position is fully remote and open to candidates within the United States. Equipment for the role will be provided and training will occur virtually.

A DAY IN THE LIFE:

The Sr. Manager, Pump Sales is responsible for driving new patient acquisition and renewal growth by leading and optimizing lead generation strategies across all internal sales channels. This role builds, manages, and scales inside sales operations to complement the external field sales force, with a strong emphasis on generating high-quality leads and accelerating pipeline development. With expertise in inside sales, insurance verification, and reimbursement processes, the Sr. Manager ensures the timely qualification and conversion of leads into shipments and overall sales performance.

Sr. Manager, Pump Sales at Tandem are also responsible for:

• Oversee the hiring, development, performance appraisal, and promotion of department staff, ensuring proper training and compliance with company policies and legal requirements.
• Lead and coach department leaders on guiding frontline teams to achieve optimal productivity and exceed New Patient and Renewal shipment goals.
• Develop and deploy standardized sales talk tracks (e.g., Challenger Sales, SPIN Selling) to drive consultative selling behavior and improve customer conversion.
• Implement and manage lead generation strategies, focusing on new patient and renewal pump sales while building lead scoring models to prioritize high-conversion opportunities.
• Oversee inside sales team operations, ensuring efficient handling and nurturing of inbound and outbound leads, and track performance metrics (e.g., conversion rates, productivity).
• Collaborate with Marketing, Field Sales, and Market Access teams to align lead generation campaigns, optimize lead flow, and improve customer acquisition and conversion rates.
• Identify and implement tools, technologies, and automation (e.g., CRM, Genesys) to improve lead generation efficiency and sales support functions.
• Monitor call center metrics (e.g., call quality, service levels, handle times) and collaborate with Work Force Management to assess staffing needs and hold teams accountable to goals.
• Provide recommendations for process improvements, including pump order processing, insurance verification, and training development, while ensuring high service levels and customer satisfaction.
• Develop and prepare monthly reports for senior management, act as liaison between inside and field sales staff, and manage department planning (e.g., headcount, budgeting, training).
• Maintaining up-to-date knowledge of Tandem Diabetes products, diabetes care, and competitor products to guide sales strategy.
• Participating in the development of sales call scripts and automating processes to improve overall efficiency.
• Managing both short- and long-term planning for staffing, budgeting, training, and systems requirements.

WHAT YOU'LL NEED:

• B.S. in Business Administration, Accounting, Finance, or other relevant discipline or equivalent combination of education and applicable job experience.
• 8 years of experience in related industry roles, including inside sales management and medical insurance reimbursement verification.
• 2 years' experience managing a customer-facing department and associated staff.
• Successful track record of developing and implementing processes and procedures to ensure timely and accurate processing of orders for company products.
• Extensive experience with inside sales, insurance verification, filing reimbursement claims, communicating with payors, and resolving denials with favorable results.

EXTRA AWESOME:

• In-depth knowledge of Federal and State regulations regarding medical reimbursement, documentation, coding, and HIPAA compliance.
• Proven success in motivating and managing staff, fostering collaboration between customer support, finance, and sales teams.
• Skilled in influencing others in sensitive situations while maintaining positive relationships and creating a unified team environment.
• Strong ability to prioritize goals, assess team capabilities, and coordinate resources for optimal results.
• Proficient in MS Office, CRM software, and delivering presentations and technical training sessions.

WHY YOU'LL LOVE WORKING HERE:

At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

COMPENSATION & BENEFITS:

The starting base pay range for this position is $105,000.00 - $131,000 annually plus incentive compensation (commission-based compensation is based on the achievement of goals). Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate's location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus, equity, and a robust benefits package.

Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts. You'll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (with accrual starting on day 1) and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan. Learn more about Tandem's benefits here!

YOU SHOULD KNOW:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

REFERRALS:

We love a good referral! If you know someone who would be a great fit for this position, please share!

SPONSORSHIP:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

APPLICATION DEADLINE:

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.

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