Description
The Group Leader Dietary will be responsible for meal carts, accurate preparation and delivery (per order) and selection of patient trays/formulas. Use current diet/formula worksheets and answer telephone calls. Group Leaders will support the coordination of the daily flow of meals and formula delivery systems, to expedite trays, cart transport, and retrieval of trays. They will perform quality control audits of meal service as assigned. Will respond to patient and nursing issues as appropriate. Will perform the duties of any patient service position as needed and assist with directing department functions as needed. May assist in call center as needed.
Qualifications
Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
3 years At least 3 years' experience in food service, with knowledge of food safety and customer service. Healthcare food service experience preferred but not required. (Required)
Required Skills/Knowledge
Basic calculations (addition, subtraction, division, multiplication)
Ability to lift/push weights up to 50 pounds.
Ability to comprehend verbal and written instructions with minimal explanation.
Ability to perform basic information technology data entry and print functions.
Ability to independently solve problem and communicate solution or action to team members.
Able to perform duties independently with minimal supervision
Required Licenses and Certifications
Food Handlers Certificate (ServSafe) 90 Days (Required)
Functional Accountabilities
Maintain Professionalism
- Polite and professional attitude to all customers.
- Communicate pertinent information to Supervisor/Manager or Director.
- Adhere to all policies and procedures of the department and institution.
- Maintain a professional image by adhering to department uniform guidelines.
- Regularly adhere to department work schedules
Productivity
- Perform duties of any assigned position in accordance with the specific duties.
- Guide and orient other staff to ensure efficiency in productivity and service.
- Receive and maintain accurate and current orders for patient meal service or formulas.
- Prepare meal cart for service per assigned units; assist others as needed.
- Work closely with Patient Coordinator, Patient Hospitality Associates, Nutrition Technicians and Nutrition Associates to meet patient and nursing unit's needs including delivery of formula, floor stock , nourishments and off schedule meals.
- Able to operate, maintain, and in-service employees on all patient service department equipment and operational procedures; show leadership and accountability working in any area of the patient services department.
- Maintain temperature, cost and portion control of all products.
- Perform safety checks in accordance with diet order and tray accuracy.
Service
- Obtain patient selection/choices, comply with order restrictions etc.
- Ensure accurate presentation and delivery of tray to patient.
- Maintain temperature, cost and portion control.
- Return and prepare cart for next meal.
- Maintenance of data entry on floor stock and labor cost, accurately and timely
Safety and Sanitation
- Ensure maintenance of safety and sanitation standards of the department, institution and regulatory agencies.
- Maintain unit supplies including removal of expired food/formulas.
- Prepare, deliver and store formula following policies and procedures.
Communication
- Communicate pertinent department, employee, and food information to Supervisor/Manager or Director.
- First responder for patient issues.
- Operate the wireless communication system between the Patient Hospitality associates and the department.
- Communicate to facilities on meal delivery system equipment issues and follow-up on preventive maintenance.
- Complete and document quality control indicators.
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
- Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
- Use resources efficiently
- Search for less costly ways of doing things
Safety
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Primary Location
:
District of Columbia-Washington
Work Locations
:
CN Hospital (Main Campus)
111 Michigan Avenue NW
Washington
20010
Job
:
Dietary
Organization
:
Patient Services
Position Status
:
R (Regular)
-
FT - Full-Time
Shift
:
Variable
Work Schedule
:
Variable Every other weekend required
Job Posting
:
May 12, 2025, 4:00:00 AM
Full-Time Salary Range
:
40664
-
79476.8 |
Children's National Medical Center
May 12, 2025