Director, User Research and Design

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

About Us

The AI Ecosystem organization under Lenovo Intelligent Devices Group (IDG) is a community of innovative thinkers, risk-takers, and people who challenge the status quo. We strive to put more innovation in the hands of more people, so they can do more amazing things. We want passionate, enthusiastic, and driven professionals who want to make an impact in a fast-paced global technology environment to join our team, as we aim to deliver seamlessly integrated AI experiences across our Lenovo and Motorola devices and customer segments.

As our Director of User Research and Experience Design, you will help us set the path for the next generation of AI-powered experiences that seamlessly span a user's wearables, smartphone, tablet, laptop and cloud services. If you are someone who has demonstrated leadership experience moving between exploratory research to rapid evaluations of prototyped ideas, and someone who always puts people first, this could be a great fit for you!

Key Responsibilities

• Lead UI/UX tied to AI software experiences that span IDG ecosystem of devices and service from Discovery, Concept, POR and Launch.
• Lead the discovery of the behaviors, motivations, needs, and aspirations of our customers to create a differentiated advantage in our ability to build relevant and impactful experiences for global users across consumer, SMB and large-scale commercial segments.
• Lead definition and delivery of exploratory User Research to rapid evaluation of prototyped ideas.
• Build and guide Research and Design teams, ensuring that we set ambitious goals and meet new creative pathways.
• Evaluate and implement action plans based on ongoing market and user research around usability and discovery improvements.
• Influence broadly across Lenovo organizations from working team to Executive levels, communicating vision, design, KPIs and progress.
• Be an advocate and spokesperson for AI Ecosystem Design across Lenovo IDG.
• Co-work with Product pods (SW Dev, PDM, PGM, UI, UX) on iterative sprint cycles to create, develop, ship and improve AI products.
• Help drive product strategy through rigorous programs of User Research spanning the entire product lifecycle.

Basic Qualifications

• 5+ years of Experience Leading User Research and/or Experience Design.
• Master's or Advanced Degree in Behavioral Science, Human-Computer Interaction, Computer Science, User Experience Design, or related field.

Preferred Qualifications

• 15+ years of Experience Leading User Research and/or Design for Mobile, Web and Android ecosystems and products.
• Experience bringing an AI product to market from inception to launch.
• Demonstrated research skills across qualitative and quantitative methods.
• Expertise with interaction design in Product and/or User Experience.
• Expertise translating complex vision to an understandable concept and workable design story.
• Expertise presenting concepts and designs to Executive and above level business stakeholders.
• Ability to communicate with Design, Software, Hardware and development teams, the technical limitations of design for Mobile, Web and/or Android products.

Why Join Us?

• Play a critical role in creating an open, thriving AI ecosystem.
• Drive teams of industry-leading designers in User Research and User Design.

The base salary budgeted range for this position is $206-208k. Individuals may also be considered for bonus and/or commission. This role is hybrid at our Chicago, IL location 3 days per week with 20% expected travel.

Lenovo's various benefits can be found on www.lenovobenefits.com.

In compliance with Colorado's EPEWA, the expected application deadline for this position is June 2, 2025. This applies to both external and internal candidates.