Asset Recovery Specialist

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 28 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2024) and Training APEX Awards (2015-2024).

Collect delinquent and charged off loan accounts and assist with overall delinquency control. Coordinate various aspects of the sale of repossessed collateral at auction. Process credit counseling proposals and payments. Monitor UG home equity loan report and file claims. Process THDA assisted mortgage payments.

#LI-Onsite

Review daily delinquency queue and follow-up on delinquent accounts by telephone and written correspondence. Contact co-makers, co-borrowers and guarantors.
• Skiptrace, Accurint, The Work Number, and Credit Report.
• Collect charged off accounts.
• Collect attorney fees and collection expenses.
• Remove lines of credit and request Adverse Action Notices.
• Submit accounts for legal action or foreclosure. Upon receipt of judgment, request aliases, garnishments, and executions to be issued by legal department.
• Hotcard ATM and debit cards.
• Submit accounts to recovery agency for repossession of collateral.
• Make arrangements for surrender of collateral.
• Process repossession of collateral. Skiptrace to locate collateral.
• Update information to the credit bureaus.
• Post judgment and attorney checks.
• Post bankruptcy checks and perform account maintenance.
• Review monthly PMI Report.
• Process returned mail to locate current address.
• Research accounts, as necessary, including bankruptcy, estate claims, and charge-offs.
• Maintain weekly reports including Work Report, Collection Incentive, and Charge-offs.
• Arrange for sale of repossessed collateral and print and mail Notice of Sale.
• Process and arrange sale of out of state repossessions.
• Determine values and opening bids of repossessed collateral.
• Pay expenses, post proceeds from sale of repossessed collateral, and mail deficiency letters.
• Research and respond to notification of impounded or confiscated vehicles and mechanic liens.
• Submit for GAP claims and process proceeds, when applicable.
• Evaluate repossessed collateral for potential loss due to collision damage and maintain quarterly report.
• Apply for add-on refunds and process proceeds, when applicable.
• Balance collection general ledger accounts.
• Complete New Auto Policy Report.
• Complete Monthly Repo and Repo Sold Reports.
• Complete Potential Loss for Uninsured Collateral Report.
• Balance Collection general ledger accounts.
• Monitor delinquent home equity loan insurance report and file claims, as necessary.
• Process THDA assisted mortgage payments and complete monthly report, as necessary.
• Train Collectors.
• Review Credit Counseling proposals for approval, maintenance accounts, and post credit counseling payments, as necessary.
• Maintain/update Collections Manual.
• Provide support to front office employees with delinquent and charged-off loans, returned checks, and charged-off share draft account matters, repossessions, share-loss accounts, bankruptcy accounts and levies.
• Read all internal publications including Source and Possibilities.

Education:

• High school graduate or equivalent.

Experience:

• One to three years of similar or related experience. One year of credit union experience desired.

Knowledge, Skills, and Abilities:

• Excellent verbal communication skills to communicate professionally.
• A high degree of poise and tact to represent the credit union positively in outside contacts.
• Ability to organize and prioritize work with minimum supervision.
• Working knowledge of computer programs such as Microsoft Outlook, Word, Excel, Access and the internet desired.
• Regular and reliable attendance is required.
• Possession of a valid, unrestricted driver's license.
• Ability to operate or have ability to be trained to operate related office equipment, including calculator, check and receipt printers, computer terminal (PC), multifunction copier, telephone and typewriter.

Facebook Instagram LinkedIn

Ascend Federal Credit Union is an Equal Opportunity Employer.