Journey Builder IV

Operations - Journey Builder

Operations Team

This is a 12-month, full-time (40 hours/week), hybrid contract role located in Culver City, CA or Austin, TX.

Join a fast-paced Operations Team that enables customer communications and messaging experiences across millions of users globally. The team is responsible for the development and execution of multi-channel campaigns designed to drive awareness and engagement across a range of digital products and services.

7-10 years of experience in lifecycle marketing, CRM, or customer journey orchestration

Passion for digital marketing and engagement strategies with a strong foundation in campaign development and execution

Proficient in CRM/ESP platforms such as Salesforce Marketing Cloud, Braze, or Oracle Responsys, with hands-on experience managing customer journeys

Familiar with SQL and marketing automation systems

Skilled in collaborating with cross-functional stakeholders including marketing, product, and engineering

Able to manage multiple projects independently and deliver with high attention to detail

Flexible and adaptable to evolving priorities and operational changes

Strong communicator with excellent written, verbal, and presentation skills

Proactive, thoughtful, and resourceful in a fast-paced environment

In this role, you will lead the development, testing, and deployment of customer journeys that support growth marketing and engagement objectives.

You'll work closely with stakeholders across marketing, engineering, and product to align on goals, platform capabilities, data requirements, and campaign logistics.

Your responsibilities will also include monitoring campaign performance, identifying areas for improvement, and contributing to operational documentation and best practices that enable long-term success.

Bachelor's degree in Marketing, Communications, Business, or related field, or equivalent practical experience

Background in CRM operations, lifecycle marketing, or customer journey management at scale

Experience working on high-visibility, global marketing campaigns is a plus

Please include your resume with application

This opportunity is located in Culver City, Cupertino, New York, or Austin with a hybrid work schedule. California-based candidates may work remotely with occasional onsite days.

The pay for this W-2 position ranges from $81-86 per hour.

This position may be eligible for PTO, health and dental insurance, and/or 401(k) benefits upon meeting certain length of service and hours requirements.

Mathys+Potestio values applicants of all backgrounds and experiences. We do not discriminate based on race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability or handicap, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

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