EL Supervisor [San Francisco, CA]

Under the general direction of the Express Lanes Operations Manager, the Express Lanes Supervisor is responsible for supporting the Express Lanes Operations Manager with managing the day-to-day operations of the Bay Area Express Lanes. The Supervisor's role is to provide supervision, guidance, and training to Express Lanes Operators and to assist the Operations Manager in meeting and exceeding the contractual performance measures established for this operational team/work unit. This role is located at the Regional Operations Center (ROC) located at 375 Beale Street in San Francisco, CA.

What you will be doing:

• Support the Express Lanes Operations Manager with day-to-day operations of the Regional Operations Center including but not limited to monitoring, reporting, and documenting on toll system equipment status, roadway incidents, and the Express Lanes Dynamic Pricing Algorithm
• Supervise and lead the work of Express Lanes Operators and provide guidance and training
• Lead and mentor staff within the program consistent with program and Iteris values
• Coordinate and communicate with multiple agency and consultant partners and clients
• Monitor staff performance and attendance
• Review shift reports before they are sent to program management
• Ensure Express Lanes operations staff compliance with the Standard Operating Procedures (SOPs)
• Support Express Lanes operations tasks during peak travel periods and as needed
• Support Operations Manager with staff management
• Assist with preparation and development of training materials
• Assist with training of new hires and ongoing training
• Review and implement SOP updates with Express Lanes Operators
• Prepare weekly system reports as directed by the Express Lanes Operations Manager
• Review Toll System Integrator monthly/annual Preventive Maintenance activities
• Assist the Express Lanes Operations Manager with SOP updates
• Assist the Express Lanes Operations Manager with ad hoc projects as needed
• Cover the duties of the Express Lanes Operations Manager when absent
• Perform additional duties as assigned by the Express Lanes Operations Manager or Program Management
• Act as essential personnel during emergency events as needed to support MTC operations needs

What you need to be successful in this role:

• High school diploma preferred
• Over three (3) years of experience in transportation, public safety, and/or commercial operations
• Minimum one (1) year minimum client service/relations experience
• Commitment to outstanding client service
• Excellent communication and interpersonal skills, especially with clients and/or partner agencies
• Proficiency in computing and Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent computer and data entry skill with attention to detail and focus on accuracy
• Able to work in a small team environment
• Ability and desire to lead by example
• Experience training others
• Strong analytical and critical thinking skills
• Strong organizational skills and ability to multitask
• Strong work ethic
• Interest in Bay Area transportation and regional government
• General knowledge and interest in Intelligent Transportation Systems (ITS) and traffic management standards
• Flexibility and dependability
• Good time and task management skills
• Ability and willingness to work alternate schedules and function as essential personal (including during regional emergencies)

Iteris anticipates paying $44.10 for this role. However, actual pay offered may vary depending on job related knowledge, skills, and experience.

#LI-ONSITE

What's in it for you:

• 401(k) with immediate matching and no vesting period
• Generous Paid-Time-Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Family-friendly programs
• Education assistance program
• In-house training programs

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris' website at www.iteris.com.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva's website at www.almaviva.it.

Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.