Visit Assistant - New Student Visit Center

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation's oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

Admission Assistant - New Student Visit Center

Job Summary

Under direct supervision schedules daily personalized itineraries to the admission office; schedules interviews; answers and directs calls; disseminates information to the general public and the University community; provides support to visit program event planning as needed. Maintains the daily operations of the New Student Visit Centerincluding overall schedule, facilities and maintenance, inventory of marketing materials, visitor packets, promotional items, and refreshments. Develops and maintains relationships with academic and student service departments. Assists in the creation, maintenance, and troubleshooting online registration for all campus visit events and visits. The Saint Louis University Office of Admissionis committed to cultivating and preserving a diverse culture of inclusion and connectedness and welcomes individuals from all different backgrounds to apply.

Job Duties

• Schedules individual, admission, academic, and special request visits and campus tours using database management software; is responsible for data integrity and entry for over 20,000 visitors; composes written materials and corresponds with prospective students concerning campus visit programming in SLATE admission customer relationship management system (CRM).

• Develops data reporting processes to provide administrator with relevant information in SLATE CRM.

• Responds to Web inquiries from prospective students and their families, providing information about the University and/or status of applications; receives and directs phone calls to staff and other departments; greets visiting students and their families.

• Develops and maintains strong relationships with academic and student service departments.

• Schedulesgroup campus visit program components, which includes speakers, classes, and room arrangements in SLATE CRM.

• Daily management of facilities, housekeeping, inventory, and guest/visitor services.

• Front desk coverage,management of daily visitor activities including campus tour guides, presentation speakers, interview, and appointment schedules in SLATE CRM.

• Assists with coordinating the tour guide program.

• Contributes to the overall efforts of the department via promotion of a teamwork environment and fostering creativity, especially around campus visits.

• Other duties and projects as assigned.

Knowledge, Skills, and Abilities

• Knowledge of scheduling, appointments, calendar, front desk, or customer-facing experience.

• Knowledge of SLATE CRM system preferred.

• Stronginterpersonal/human relations skills

• Ability toadapt to work environment changes, and relate to diverse populations

• Strong verbal and written communication skills, with ability to interpret instructions Ability to maintain databases

• Ability to organize time, projects, and details

• Ability to operate personal computer with various software programs

• Ability to manage multiple tasks with accuracy and timeliness in a fast-paced environment

• Ability to relate to students, institutional personnel, and the public

• Ability to implement and maintain comprehensive schedules

• Ability to maintain confidentiality

• Ability to work successfully in a team-oriented environment

Minimum Qualifications
Training or education equivalent to one (1) year beyond high school; supplemented with one (1) year of related office experience; Bachelor's degree preferred.

Remote/In-person Expectations

This position will require the individual to work in the office with the potential to work a hybrid schedule, up to one day per week remotely, contingent on visit and recruitment needs, andafter completion of the first 6 months of initial onsite training and familiarizing with department work and operations in compliance with the requirements of the SLU Remote Staff Flexible Work Policy.

Function

Scheduled Weekly Hours:

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.