New

Quality Manager

Beiersdorf Inc
parental leave, 401(k)
United States, Connecticut, Stamford
301 Tresser Boulevard (Show on map)
May 13, 2025
We care for skin. We care for our people. It all started with a pharmacist and a dream almost 140 years ago. Today, Beiersdorf is a global company with iconic brands - Coppertone, Aquaphor, Eucerin and NIVEA - focused on providing innovative, clinically-proven and safe skin and sun care solutions to more than 500 million consumers in over 200 countries - making people feel comfortable in their own skin. At Beiersdorf, we care beyond skin. We care for people - our employees, our customers, our consumers and our communities - and our planet. We know that diversity of thought, backgrounds, experience and perspective enriches our culture and supports innovation and ingenuity. We know that responsibly-sourced, sustainable products and packaging make for a more sustainable future. And we know that when your skin feels better, you feel better. A welcoming workplace that offers personal and professional growth for all individuals. At Beiersdorf, you'll find: A welcoming workplace that values diversity, inclusion and belonging where every team member feels valued, respected, and supported Flexible teams that enjoy a challenge and the ability to make an impact A dynamic community of life-long learners that values individual skills, and a growth mindset as well as hard skills and established expertise A purpose-led company that prioritizes your personal and professional development with the right balance of structure and flexibility to grow A culture that lives by its core values of care, trust, simplicity, and courage Unique benefits that consider the whole person. We understand that you have a life outside of work, and we support you with unique benefits including: Generous and flexible PTO policy Paid Parental Leave Comprehensive Wellness and Benefits program Cash Balance Plan (similar to a pension) 401k match Established Employee Resource Groups/affinity groups help to grow important connections and belonging with other colleagues Dynamic work model - hybrid (at least 3 days on-site) Experience, skills and competencies that lend themselves to this role: We know that experience comes in all forms. We are looking for individuals who bring new and diverse skills to the team. Overview The Quality Manager, USA will provide OTC drug and cosmetic quality assurance and compliance support for the US market. Key responsibilities include implementing, executing, and improving, technical quality support for the business. This includes direct support for DC's, co-packers, carriers, customers, consumers, internal operations, and 3PM/PC manufacturing support. The Quality Manager, USA is responsible for protecting brand integrity, supporting product availability (for promotions, launches, and in-line products), for Quality Management System (QMS) compliance, on-shelf assessments, and incident management. Responsibilities: Leadership: Lead Team of two direct reports Build Quality talent through coaching and development Demonstrate the organizational values: Care, Trust, Courage and Simplicity. Quality management review and metrics reporting for USA. Project Management Identify, manage, and escalate project milestones to achieve success within realistic timelines Track, manage, own, and resolve all project conflicts to achieve high internal satisfaction for the period of the project and present during Project Meetings, regarding Quality topics Escalate, challenge, review, and work to address any project changes that challenge the path to success. Ensure cross functional partners are on track with deadlines by proactively communicating Supplier Management: Value added service and Logistics service providers (for finished goods, which are already released by supply units): Phase-in: Supplier assessment or release audit Serial production: VAS batch releases and documentation, FFPR, Complaint investigation and management DC and Carrier quality management Supplier development: re-audits, trouble shooting, initiate and ensure CAPA (Correction and Preventative Action) Customer and Consumer Complaints Coordinate Consumer/Customer complaint Investigation requests to the supply units. Monitor and follow-up on root cause analysis and CAPA. Perform trend analysis and prepare trending reports to focus action and drive complaint reduction. Support Customer and Consumer complaints tracking, reporting, CAPA, and PPM trend reduction QMS: Implement and manage local QMS manual & SOPs in all assigned CUs; support stakeholder needs Trainings, implementation monitoring & internal audits; track development of global QMS Ensure alignment of local processes and procedures to Beiersdorf and regulatory standards Advertising Items: implement global quality standards, develop and manage local process; stakeholder management in all CUs On-shelf Quality: Support global requirements for execution and evaluation of store checks Ensure CAPA with causing supply units for MU specific defects; escalate issues to MU and QA leadership Ensure timely data entry to global template till the end of each month Discuss MU-specific report with local stakeholders and derive actions in case required Quality Management Review: Implement Quality KPI monitoring and escalation via SOP Build Customer and Consumer complaints tracking, reporting, CAPA, Complaint root cause investigation and PPM trend reduction Service: Support customer product availability needs with thorough and expeditious follow through of quality support to resolve service risks Support to resolve service risks Establish strong relationships with peers and work cross-functionally with all local and international departments including planning, purchasing, new products team, customer service, finance, sales, packaging, and marketing counterparts. Take the initiative to identify, lead, and establish continuous improvement practices that improve the performance of the Quality Management processes. Qualifications Education: University degree in technical discipline. Biology, Engineering, Microbiology, or Chemistry preferred. Experience: 7+ years of related experience, Working knowledge of cGMP and overall FDA requirements and guidelines for OTC and Cosmetic products Travel: 10% travel expected Competencies: Expert knowledge of Quality processes. Outstanding analytical, problem-solving and decision-making skills. Strategic thinking and tactical focus. Working knowledge of cGMP and overall FDA requirements and guidelines for OTC and Cosmetic products Strong oral and written communication skills; excellent and effective follow-up skills Ability to lead and facilitate discussions across cross functional teams. Detail oriented and well-organized approach to managing multiple priorities to meet deadlines while Strong ability to lead and participate within project management teams. Ability to process and present technical information Continuous improvement mind-set Resilient, able to keep composure in challenging situation ADDITIONAL INFORMATION: At Beiersdorf, we value diversity and aim to provide equal opportunities to all of our applicants - regardless of e.g. gender, sexual identity, nationality, ethnicity, religion or ideology, disability or age. We would therefore ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae with relevant references and certificates). For instance, please feel free to upload your CV without a picture. Beiersdorf North America - Recent Awards Winner of Comparably's Award for Best Company Outlook (2021, 2024, 2025) Winner of Comparably's Award for Best Company Culture (2023, 2024) Winner of Comparably's Award for Best Company Compensation (2020, 2022-2024) Winner of Comparably's Award for Best Company Perks and Benefits (2024) Winner of Comparably's Award for Best Company for Happiness (2022,2023-2024) Winner of Comparably's Award for Best CEO / General Manager (2020, 2024) Winner of Comparably's Award for Best Sales Team (2023, 2024) Winner of Comparably's Award for Best Leadership Teams (2020, 2021, 2023) Winner of Comparably's Award for Best Company for Diversity (2022) Check us out on Comparably: https://www.comparably.com/companies/beiersdorf Having trouble applying? Go to www.BeiersdorfUSA.com to search our careers page. Beiersdorf is an Equal Opportunity Employer.