Collaboration Technology Analyst, Information Systems

External Applicants:

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Job Description

Essential Functions:

• Responsible for maintaining the Multimedia Support tickets in the reporting system.

• Provides technical support for Multimedia systems, maintaining the high-quality standards established for classroom technology.

• Works with other departments to facilitate events requiring multimedia technical setup and support.

• Ensures internal control, security, and audit ability measures are followed during configuration, integration, and maintenance of hardware and software to protect security and integrity.

• Collaborates on the design and engineering of Multimedia systems in new implementations and upgrades to existing classrooms.

• Conducts training sessions on the operation of all systems for faculty and staff.

• Performs preventive maintenance and testing of all Multimedia technology in classrooms and conference spaces.

• Performs other related duties as assigned.

• Maintains proficiency in live sound and live streaming technologies and methods.

• Supports live, hybrid, and virtual events for the college.

• Performs A/V control programming maintenance.

• Manages webinar licenses and provides training to users on webinar functionality.

Required Education, Knowledge, Skills, Abilities:

• Associate's degree or equivalent experience.

• One year of experience in the functional area or a related field.

• Ability to work in normal repair situations as well as a good knowledge of Multimedia system design and integration, Telepresence Systems, and a working familiarity with CATV systems.

• Understanding of integration technology and the application to system design.

• A basic knowledge of sound reinforcement and video technologies.

• Troubleshooting/problem solving skills in electronics.

• Ability to operate multiple types of electronic test equipment.

• Ability to use professional knowledge and experience to analyze information and exercise judgment in resolving problems of high complexity.

• Interacts regularly with peers; may interact with internal/external customers to gather data, provide information, or resolve complex technical issues.

• Good written and verbal communication skills, superior telephone etiquette, and the ability to deal effectively with students, faculty, staff, peers, and management.

• Knowledge of electrical safety.

• Valid driver's license with a good driving record; must be insurable.

• Good understanding of programming integrated control systems used in TelePresence rooms, classrooms, meeting rooms, and any other automated electronic space.

• Availability to work after hours and/or weekends and on-call, as specified by supervisor.

• Ability to lift up to fifty pounds.

• Subject to inside/outside environmental conditions, frequently in close quarters, and subject to hazards.

Preferred Education, Knowledge, Skills, Abilities:

• CTS or other certification in the AV field.

• Any control programming experience.

• Operation of hand and power tools.

• Basic Network understanding.

• Understanding of streaming services.

• Understanding of how cloud-based products.

• Approachable personality that allows for the dissemination of information to a wide variety of audiences.

Accountabilities:

• Accountable for maintaining the security and confidentiality of any proprietary or sensitive information or data in any medium regarding the university, its students, faculty, or staff. Accessing or disclosing such information or data must be deemed necessary for the performance of one's job responsibilities and must be authorized by the employee's supervisor.

Additional Job Description

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.eduor (336) 758-4700.