Billing and Accounts Receivable Manager - Key Accounts

PRIMARY FUNCTION / POSITION OVERVIEW:

Responsible for both Billing and Collection for Key Account customers with $750 Million of annual sales with the objective of timely billing in accordance with Key (national) account contract terms and driving collections efforts to attain targeted Days Sales Outstanding (DSO) and past-due dollar goals. Direct management of Key Account (KAS) team in charge of billing and collections for Key Account customers. Partner with Schindler Key Accounts team to improve billing accuracy and collections speed, while improving Key customer satisfaction. Lead conference calls with Key Account team, district offices and Key customers as needed.

ESSENTIAL FUNCTIONS:

Describe the key responsibilities of the position in order of importance and identify % of time spent on that responsibility.

1. Team Management:

- Key Account specialists (KAS) daily functions including but not limited to periodic formal reviews of performance, actions, metrics, measurements and KPIs

- Set team expectations and goals and hold team accountable

- Develop KAS team members through training classes and direct supervision.

- Ensure KAS are following procedures outlined in SEC SRM policy

2. Billing Accuracy and Efficiency:

- Consistently improve quality of billing to reduce uncollectable invoice volume by ensuring all Billings (EI and NI) are completed timely and in accordance with Key Customer contract terms and conditions

- Ensure all bills and systems are properly documented

- Work closely with Key Accounts team to identify areas where improvement is needed and implement procedures according to findings

- Responsible for accuracy of key customers special billing rates

- Responsible for compliance with 3rd party billing platform requirements and ongoing review of invoice status in 3rd party platforms.

3. Collections efficiency:

- Responsible for driving improvement in DSO, Bad Debt Expense and AR Aging

- Prepare for and lead collections meetings and/or calls with, key account managers, district offices and directly with key customers. Highlight disputes and actions needed to resolve. Set timeframes for resolution and monitor for completion;

- Provide account status updates to Key Account managers and field office managers via standardized monthly reporting packages and conference calls.

- Communicate with key customers to negotiate and discuss discrepancies, investigate complaints, verify accuracy of charges, correct errors in accounts and confirm payment date;

- Escalation of disputes to upper management as needed.

3 - 5 years of Supervisory work experience in credit and collections, billing and/or customer service; or a Bachelor's or Associates Degree with 1-2 years of previously noted experience. Bachelor's degree is preferred.

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of achild's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.