New

Principal Technical Product Manager - Supply Chain Systems

T-MOBILE USA, Inc.
$139,700 - $252,000Corporate Bonus Target: 20%
life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)
United States, Washington, Bellevue
3650 131st Avenue Southeast (Show on map)
May 14, 2025
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Ready for your next chapter in your Un-carrier journey? The Principal Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. At T-Mobile, every product is envisioned and created to achieve a specific business purpose or set of business results. The Principal Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, and experiences - including hybrid environments like SAP ECC/HANA, Oracle Fusion Cloud ERP and cloud-native microservices - envisioned to achieve measurable business value. We are looking for a dynamic and results-driven Principal Technical Product Manager (TPM) to lead the strategy, definition, and execution of critical supply chain capabilities spanning on-premises ERP systems and cloud-native microservices. In this high-impact role, you will own the end-to-end product lifecycle for key logistics functions-including Buy Online Pickup In-Store (BOPIS), last-mile delivery, warehouse management system (WMS) integrations, and 3PL/4PL enablement. As a Principal TPM, you'll bring together deep technical expertise, strong product management discipline, and a solid understanding of supply chain operations to drive delivery of scalable, customer-focused solutions. You will define and execute a clear product roadmap that enhances reliability, increases speed, and lowers operational costs across T-Mobile's logistics and fulfillment network. Success in this role requires a proven ability to translate business needs into technical requirements, prioritize initiatives with measurable outcomes, and lead cross-functional teams through fast-paced, agile execution. This role requires a unique blend of customer empathy, commercial insight, deep technical acumen, and delivery leadership. For example, the Principal Product Manager, Technical may lead the definition and rollout of critical supply chain capabilities such as Buy Online Pickup In-Store (BOPIS), last-mile delivery optimization, warehouse automation, or 3PL/4PL logistics enablement, integrating SAP and Oracle Fusion Cloud ERP infrastructure. No day is the same. Responsibilities span from market and user research to creating user stories and roadmaps; defining specifications; driving technical delivery end to end; managing cross-functional teams; and supporting go-to-market efforts. This role requires close collaboration with engineering, architecture, operations, and supply chain stakeholders to deliver solutions in areas such as inventory visibility, transportation management systems (TMS), warehouse management systems (WMS), and logistics orchestration across on-prem and cloud environments. With the advent of Generative AI and Agentic AI-based automation capabilities, this product leader is expected to swiftly become proficient in utilizing these tools. They should adopt enhanced product design practices that leverage these emerging technologies for content creation. The focus will shift towards engaging in more meaningful conversations with stakeholders to understand their pain points, prioritize business needs, and propose effective solutions with reduced turnaround time. We pride ourselves on our culture of innovation and agile execution. Our team is dynamic, diverse, inclusive, and passionate about growth and transformation. Join us and help define the future of the Un-carrier. Job Responsibilities: Vision, Strategy, and Analysis: Owns product end-to-end for highly complex, cross-platform, or supply chain-integrated solutions including SAP and Oracle Fusion cloud-native platforms. Defines and owns product vision, strategy, and KPIs across capabilities such as BOPIS, TMS/WMS integrations, and logistics network connectivity. Partners with stakeholders across logistics, supply chain, IT, and customer experience to identify product opportunities and innovation areas. Translates business needs into technical feasibility, using data, ROI analysis, and rapid testing (A/B, prototypes) to guide decisions. Drives product funding and alignment on key initiatives, including system integration and hybrid cloud deployments. Keeps oneself current on industry trends and technology innovations (e.g., microservices, event-driven architecture) to evolve roadmap and capabilities. Keeps focus on Automation First efforts on all fronts - code, build and deployment, test and operations. Customer Evangelist: Customer Centric Innovation: Leverages data, stakeholder input, and user feedback to continuously improve product features and optimize performance across the supply chain, keeping the customer experience at the heart of every decision. Builds deep customer empathy through interviews and ongoing VOC mechanisms. Ensures logistics and supply chain solutions enhance the customer experience - e.g., improving delivery accuracy, BOPIS usability, or inventory visibility. Advocates for customer-first thinking across the product lifecycle and internal teams. Product Execution & Technical Delivery: Owns feature definition, user stories, and scope for complex systems integrating SAP and / or Oracle Fusion Cloud ERP, APIs, microservices, and third-party logistics platforms. Collaborates with DevOps and Agile teams to shape product specifications, set sprint goals, ensure continuous integration/delivery (CI/CD), security, and scalability. Manages backlogs across 9+ Agile teams with dependencies across SAP, middleware, cloud services, and partner platforms. Ensure seamless integration between core systems (e.g., OMS, WMS, TMS, 3PL) through APIs, EDI, or middleware tools. Coordinates release planning and readiness, and supports pilots, betas, and go-lives for capabilities such as last-mile delivery routing or WMS automation. Relationship Management & Communication: Collaborated with business and technology teams to translate customer and operational needs into well-defined product requirements, user stories and technical specifications that deliver real value to the business. Works across a matrixed organization to align cross-functional teams, resolve competing priorities, and make thoughtful trade-offs between features, cost and delivery timelines. Serves as the primary interface between technical teams and business units including supply chain, operations, retail, and ecommerce. Collaborates with cross-functional partners to align roadmaps and execution plans. Regularly communicates strategy, progress, and key metrics to SVP/EVP/C-level stakeholders. Facilitates agile ceremonies, leads Quarterly Business Reviews (QBRs), and manages product health dashboards. Fosters an inclusive, respectful and open environment where diverse ideas are welcomed and team collaboration thrives. Analytics & Continuous Improvement: Ensures that all solutions are designed to scale, integrate seamlessly and drive measurable improvements in cost, speed, reliability and sustainability across the supply chain. Defines and tracks KPIs such as order fulfillment time, inventory accuracy, and logistics SLA adherence. Leverages tools like SQL, Splunk, Tableau, and real-time dashboards to guide prioritization and improvements. Continuously evaluates emerging technologies, platforms, and vendors for product innovation and optimization. Education and Work Experience: Bachelor's Degree in Computer Science, Engineering, IT or equivalent experience (Required) 8+ years' experience in a hands-on technical role such as software engineering or solution architecture (Required). 5+ years of leadership experience in product management, technical program management or solution architecture, preferably in supply chain, logistics or ERP environments [Required] 10+ years of relevant Product Management experience in agile software and systems environments (Required) Knowledge, Skills and Abilities: Expertise in product management for integrated supply chain, logistics, and ERP systems. Mastery of Agile/Scrum, DevOps, CI/CD, and hybrid cloud practices. Experience delivering products in retail, logistics, or CPG environments. Expert in SAP ECC/S4HANA, API integrations, and cloud-native platforms (AWS, GCP, Azure). Proficiency in SQL, Tableau, and tools for data-driven product decisions. Fluent in supply chain technologies such as WMS, TMS, OMS, and 3PL/4PL platforms. Deep understanding of system design, middleware, event-driven architecture, and compliance/security standards in logistics. Ability to communicate technical concepts clearly across business and executive audiences. Licenses and Certifications: Certified Scrum Product Owner (CSPO) or Agile Practitioner (PMI-ACP) - Preferred At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Base Pay Range: $139,700 - $252,000 Corporate Bonus Target: 20% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.