Lead Help Desk Technician

The Lead Help Desk Technician is responsible for providing technical triage support to internal end users at WellSky. The scope of this job includes providing support to end users on a variety of issues, including hardware, software, desktop applications, and networks.

If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• Conduct troubleshooting and resolution of end user support issues.
• Support user provisioning as needed, including all required onboarding and offboarding steps.
• Troubleshoot hardware issues (device management), operating systems, and WellSky's core applications.
• Provide subject matter expertise and update knowledge articles and FAQs for assigned enterprise applications.
• Perform simple to intermediate administrator functions for application configuration.
• Assist in root cause analysis and identify issue-related trends associated with assigned platforms.
• Perform other job duties as assigned.

Required Qualifications:

• GED or High School Diploma
• At least 2-4 years relevant work experience

Preferred Qualifications:

• A+, N+, or Security+ certification
• Current Microsoft Certified Professional (MCP) certification
• Experience supporting macOS devices using Jamf
• Familiarity with Voice over IP Phone systems and deployments
• Office 365 Administration
• Familiarity with Jira ticketing system
• Understanding of Microsoft security patches and process for applying them

Job Expectations:

• Willingness to mentor other teammates
• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year