CFL Global Program Advisor

AIFS Abroad

Position: CFL Global Program Advisor

Location: Stamford, CT

Application Deadline: 30 May 2025

Expected Start Date: 26 June 2025

About AIFS Abroad

At AIFS, we bring the world together through transformative international education. Since 1964, we've helped over 1.6 million participants engage in cultural exchange and educational programs worldwide. AIFS Abroad offers study abroad opportunities, customized faculty-led programs, international internships, and career readiness initiatives across 20+ countries and online. We are a division of the American Institute For Foreign Study Inc., our parent company.

Our Team Culture

We are a mission-focused team committed to delivering high-quality international education programs. Our work environment is collaborative, transparent, and supportive of professional growth. We encourage idea-sharing, continuous learning, and personal development, using tools like CliftonStrengths to help team members build on their individual capabilities.

Position Summary

The CFL Global Program Advisor plays a vital role in ensuring a smooth and positive pre-departure experience for participants and faculty in customized faculty-led programs. You'll manage a portfolio of programs, serving as the primary point of contact for students, faculty, and institutional partners. This is a full-time hybrid position based in Stamford, CT, requiring two in-office days per week. The position may also involve travel - only on rare occasions - and evening or weekend availability during peak program periods. This role reports directly to the Director of Customized Faculty Programs.

Salary: $55,000 - $59,000 based on experience.

Program Registration and Advising

• Manage program setup and student registration within internal systems
• Coordinate pre-departure communications, including insurance, visa letters, and flight information
• Serve as a key contact for participants, faculty, campus advisors; and respond to inquiries
• Track participant data, generate reports, and ensure accurate recordkeeping
• Liaise with vendors for insurance and flight arrangements
• Support students with portal access and technical troubleshooting
• Monitor payments, issue invoices, and process refunds as needed
• Support 24/7 emergency response on-call rotation
• Ensure clear communication of program policies and expectations
• Contribute to continuous improvement and support additional tasks as assigned

Success in the Role

• 30 Days: Understand core processes and build rapport with your team
• 60 Days: Complete training and become familiar with assigned programs
• 90 Days: Serve as the lead advisor for your program portfolio
• 6 Months: Confidently manage all administrative systems and workflows
• 1 Year: Operate independently with strong program knowledge and client relationships

Qualifications & Experience

• Bachelor's degree.
• 1-2+
• Familiarity with higher education or international programs preferred
• Strong communication and interpersonal skills
• Proficiency with Microsoft Office (especially Excel) and web-based tools
• Experience with CRM platforms (Saleslogix, Hubspot, etc.) and Canva a plus
• Ability to manage multiple priorities and work under pressure
• Preferred qualifications: Experience with student advising, faculty support, or partnership coordination particularly in the context of international education.

Key Skills

• Multitasking, problem-solving, and remaining calm under pressure.
• High-quality customer service in a fast-paced environment.
• Ability to work across multiple perspectives (students, institutions, and staff).

Recruitment Process

1. Submit Application: Apply through the AIFS Careers site.
2. Resume Review: Selected candidates will be asked to answer a few questions related to the role by email.
3. Interview: Panel interview (60-90 minutes).
4. Offer: Successful candidate receive an offer letter.

What We Offer

• Purposeful Work: Help shape life-changing international experiences
• Collaborative Environment: Work with a supportive and engaged team committed to shared success
• Comprehensive Benefits: Health, dental, and vision insurance, retirement savings options, generous PTO, including holidays and sick/wellness days, and more.

Ready to Apply?

• To be considered, you must complete the entire application!

For Inquiries:

Contact Karena Cronin at kcronin@aifs.com

Equal Opportunity Employer: AIFS /AIFS Abroad provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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