GUEST RELATIONS OFFICER

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.

• Welcome Morgan Stanley clients and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging
• Provide a prompt and courteous welcome to all guests upon their arrival
• Acting as way-finders and hospitality services resource for all guests
• Reviewing and committing to memory the profiles of VIP guests expected for the day
• Recognizing and welcoming VIP guests using service excellence standards
• Assist with lobby flow including employee and visitor cues to elevators
• Building and maintaining a relationship with employees and repeat guests, enhancing their over-all experience; use surnames when obtained
• Providing smooth and efficient check in experience for groups, guests and visiting MS employees
• Leverage prepared Corporate Services FAQ's regarding our renovation works underway, general building and Time Square surrounding area information
• Easily adapt to technical program for entering visitors into system to create visitors passes
• Review visitors and group lists daily, to adjust as required to ensure accuracy and prepare for arrivals
• Be actively engaged with guests, MS employees & MS clients; identifying and anticipating their needs, aiming to exceed expectations at every opportunity
• Escort guests to their destination as required
• Handle all in person, phone and email communications with professionalism, ensuring that information is gathered accurately
• Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations
• Ensure that First Class Guest/Client service levels are maintained during peak & off peak periods of the day
• Be familiar with local attractions and points of interest in and around New York City, maintaining phone numbers and contacts as required
• Lobby Desk must be in pristine condition at all times; work effectively with fellow colleagues to maintain a clean and professional workspace
• Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
• Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence.
• Responsible for all general Lobby duties as required

• Must have the ability to stand for at least 4 hours or more as required and willing to stand outside in varying outdoor weather conditions.
• Associates must portray an extremely positive and professional image; creating a five-star impression on a daily basis is a must
• Previous Corporate/Hotel Hospitality experience in rooms division and/or guest services
• Strong organizational and technical skills with ability to prioritize and multi-task in a fast-paced environment
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• 3-5 years experience in a client service / front of the house position within a hospitality or corporate environment.
• Flexibility adapting to additional responsibilities - multi-tasking with MS Conference Center operations

NOTICE:
The Guest Relations Officer operates five days a week Monday through to Friday. This will include some overtime, when required to support client events or other operational needs.
Upon employment, all employees are required to fully comply with Compass rules and regulations for the safe and efficient operation of the reception services. Employees who do not follow these rules and regulations will be subject to disciplinary action, up to and including termination of employment.