Inside Sales Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Inside Sales Representative's primary goal is to support sales development and improve the customer experience by providing phone-based support to our dealer partners and end users across the county. The position will be focusing on gaining relationships with decision makers within the assigned accounts and to conduct strategic planning, managing any opportunities through the CRM and help increase sales revenue for each assigned location. They will help to support and fulfill the Sales Management Process, while executing inside sales campaigns that target specific industries and initiatives as determined by Sales Management. It is a virtual position, however, some time in the in Brooklyn Park, MN or Morgantown, PA may be required for training and team meetings.

Primary responsibilities include but are not limited to:

Sales Calls

• Act as primary point of contact for assigned accounts
• Determine and execute regular call cadence with accounts and end users
• Conduct virtual product meetings and strategic business reviews with customer to explore additional revenue opportunities
• Collaborate with field sellers (RMs) as necessary to support site visits, demo needs, training, etc
• Record all notes and next steps in SFDC

Customer Support

• Provide pricing support on opportunities

• Check inventory status for open opportunities and expected Purchase Orders
• Provide order tracking to customers
• Provide marketing material support as requested by Dealer partner

Prospecting

• Develop and execute inside sales campaigns
• Manage lead qualification process for all inbound leads received as prescribed by sales leadership
• Follow-up on all marketing-generated leads
• Calling and securing new prospect accounts as necessary

Administrative

• Generate all customer quotes and enters all opportunities into Salesforce
• Facilitate and Execute the New Account Set-Up Process for all new dealers and end users
• Hand off overflow of administrative items to team members as necessary

MINIMUM REQUIREMENTS

EDUCATION:

Bachelor's or Associates degree preferred

EXPERIENCE:

5+ years of proven Inside Sales experience for B2B and/or B2C

KNOWLEDGE & PERSONAL ATTRIBUTES:

• Excellent oral and written communication skills
• Excellent organizational skills
• Strong strategic planning skills

• Team player, able to interact with all functional areas and all organizational levels
• Self-starter, highly motivated
• Open to feedback and coaching
• Must exemplify and embrace Nilfisk Behaviors including:

Act as One Team with One Agenda Understand Our Customers' business Act and Expect Forgiveness - don't wait for permission Try, Learn & Disrupt - The perfect plan doesn't exist Deliver on your Promise

COMPUTER SKILLS:

• Proficiency in Microsoft Office Outlook, Word, PowerPoint and Excel.
• Proficient in SFDC, Concur and able to run and evaluate iCube reports (or similar systems with the ability to learn quickly)
• Capability to learn new software and systems quickly

TRAVEL:

Expected annual travel at 5%

#LI-Remote