New

Senior Deal Desk Analyst

New Relic
$96,000-$129,000 USD
parental leave, paid holidays, flex time, 401(k)
United States, California, San Francisco
188 Spear Street (Show on map)
May 16, 2025
Your opportunity More than fifteen years ago, New relic established an entirely new market with the first Saas full-service application performance management, an offering previously available only through on-premise enterprise software. We are disrupting a multi-billion dollar software market and having fun doing it! Our customers are a broad range of tech companies - from start-ups to global Fortune 50 enterprises - all of who depend on us for the performance of their web and mobile applications. Our growth continues to be explosive and that's where you come in! We are looking for a highly motivated, results oriented Senior Deal Desk Analyst to join our Finance organization. This role will be key in maximizing the value of New Relic products sold along with the related revenue associate to those sales. The primary focus of this position will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers, safeguard New Relic revenue, and increase the effectiveness and productivity of our sales teams. The right person for this job will have the ability to work across departments with disparate needs and excel at problem solving through critical analysis and is challenged by process review and continuous improvement. What you'll do You will cultivate and sustain strong working relationships with pivotal business partners (e.g. Finance, Legal, Support, etc.) to help facilitate the review and approval process. You will accurately process orders using the company's internal CRM system You will work with cross-functional teams (e.g. Legal, Finance, Product, etc.) focusing on complex pricing/commercial terms and providing options to provide the means to Sales to address and surmount customer objections while enhancing revenue/bookings. You will work on preparing and reviewing a variety of order forms with differing levels of complexity for accuracy, while ensuring all required approvals, such as discounts and contractual terms, are obtained and clearly documented as well as being fully aligned with New relic's internal policies You will provide business insight, pricing and product knowledge, as well as analytical support to Sales, including customer interaction, for large, complex, non-standard transactions. You will deliver ongoing education and training to ensure Sales understanding of compliance with non-standard deal processes. You will identify potential training issues and harmonize with Sales Enablement to develop & communicate said issues to all necessary business functions. You will safeguard and manage data quality in SFDC for all proposed and closed quotes/deals. This includes but is not limited to customer entitlements, new deal logs, commission levels and deal amounts, ensuring that all transactions adhere to internal revenue recognition policies and operational guidelines. This role requires 3+ years experience (in a high-tech environment, in a Finance/Operations role). Demonstrated capability to build strong working relationships with internal business units and across regions. Ability to work without supervision in a fast-paced high-tech environment Experience of data analysis, modeling and/or financial analysis. Proficiency with Salesforce.com and MS Excel is highly recommended. Strong communication, organizational and problem-solving skills Bachelor Degree in Business or similar Location: Atlanta, Georgia / San Francisco, CA Bonus points if you have Bachelors degree in Business or similar Proficiency with SalesForce and MS Excel is highly recommended Experience with Zuora and SalesForce CPQ preferred Ability to work without supervision in a fast-paced high-tech environment Please note that visa sponsorship is not available for this position. #LI-JH1 The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, a discounted employee stock purchase plan, and other competitive benefits designed to improve the lives of our employees. Estimated Base Pay Range $96,000 — $129,000 USD Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, theSan Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice athttps://newrelic.com/termsandconditions/applicant-privacy-policy