Part Time Deposit Ops Exception Specialist

As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years.

SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

Standard Part Time Schedule: Monday - Friday 8:00 am - 2:00 pm ET.

This position will require the person to work in-office.

SUMMARY/OBJECTIVES

It is the responsibility of the Deposit Ops Support Specialist I to perform accurate critical functions of the daily operations of the bank under tight time restrictions to meet our customer's expectations. The daily functions of the Specialist support/facilitate upwards of $1 Billion in exceptions per month. Position is responsible for making timely and accurate independent decisions on the posting of customer account items daily while considering impact to customer and reducing any risk to the bank.

ESSENTIAL FUNCTIONS

• Daily functions for the exceptions team include but are not limited to the following tasks:

• Non-Post items to be processed by 4pm daily (1) DDA; (2) SAV; (3) DDL & SDB accounts; (4) COD; (5) NSF transactions and exceptions mailbox (6) Review Check and ACH Stop Payments placed previous day (7) Suspect Stop Payment Report (8) Process Manual Returns (9) Review Missing Work report and alert branches as necessary (10) Answer Phone Calls from branch staff and the HUB (11) Work and respond to Source Tickets within 4 hours of receiving (12) Process Incoming Mail Deposits (13) Process Charge-Back Checks (14) EIM Balancing (15) Earns and Fed Early Notification of returned checks (16) Work and correct daily exception reports in Director
  • Once training is complete, process a minimum of 120 exceptions per day for deposit accounts totaling between $100 and $400K and effectively and efficiently be able to complete 8 of the 16 department functions.
  • Minimize Charge-Offs and bank losses by offsetting losses from other accounts when possible.
  • This position performs a critical function to the bank and may require travel during evacuations and disastrous events preventing the employee from working at the Support Center or from home.
  • This position requires working closely and communicating effectively with other departments, branch staff, the Contact Center and/or external customers to effectively complete all tasks correctly.
  • This position requires that staff complete all work within the agreed service level to ensure timely input of changes, corrections and review of items originally processed by the branches.
  • This position requires that decisions are made in accordance with department procedures while managing both customer service and risk.
  • This position requires full understanding of Director reports and how to use them to find bank information pertaining to customer accounts and research for customer account issues.
  • This position requires proficiency in excel and the ability to create and maintain spreadsheets as well as filter and sort as needed.
  • This position requires the individual to be self-motivated and complete job functions with little supervision.
  • Employee Ensures compliance with all bank policies and procedures including a department Attendance Policy.
  • Provide backup support for other departments within deposit operations when needed.
  • Accepts other duties as assigned by the manager.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Navigator, Director, Microsoft Word and Excel

Qualifications, Education, and Certification Requirements

• Experience: Minimum of 2 to 3 years of branch banking experience is required or 1 year deposit operations experience.
• Qualifications: Must have excellent communication, organizational, analytical, problem solving and time management skills

TRAINING REQUIREMENTS/CLASSES

• Required annual compliance training
• New Employee Orientation

PHYSICAL DEMANDS

• Must be able to effectively access and interpret information on computer screens, documents, reports and identify customers.
• This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position is located in a cubicle environment that may be loud throughout the day.

If applicable, Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.