Customer Service - Credit Card Administration

Why NEBAT?

Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.

Summary

As a Credit Card Administrator in our Customer Service department, you will provide support to both the Credit Card and Safe Deposit areas of the bank. You will respond to questions pertaining to the features and benefits of both departments as it relates to options, pricing, best practices, and security. You will also complete and process applications, lease agreements, and all maintenance documentation to establish and maintain these services.

Skills & Attributes

The following skills and attributes are needed to be successful in your banking career:

• Ability to complete a task with focus and attention to detail.
• Interpersonal skills to represent the bank in a positive manner.
• Familiarity with the bank's credit card policies, procedures, and guidelines.
• Ability to make critical decisions while following company procedures.
• Ability to independently manage multiple projects and tasks.
• Excellent verbal and written communication skills
• Be able to operate standard office and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams.

Qualifications

Ideal candidates will have most or all of the following qualifications:

• Maintain the highest level of confidentiality and discretion of customer and bank information.
• Prior banking or similar customer service experience preferred.
• Three or more years of previous Safe Deposit / Credit Card experience preferred.
• Ability to be mobile to accommodate meeting requests and interact with other departments.

Benefits Offered

National Exchange Bank & Trust offers a competitive benefit package for employees, including but not limited to the following:

• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contributions
• Short and Long Term Disability
• Employer Paid Life and AD&D Insurance
• Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) with Employer Match & Profit Sharing
• Paid Time Off
• Flexible Scheduling
• Education Assistance Program
• Product & Service Discounts & more!