Customer Service Representative (St. Helena, CA)

Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us!

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

"We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you."

General Purpose and Scope of Position:

Wilbur-Ellis is seeking a dependable Customer Service Representative. In this position, assist in all aspects of customer service including product selection, order processing and inventory management. This role could also include warehouse duties such as stocking and retrieving items, driving forklift, deliveries, general housekeeping and whatever else needed to meet the needs of the branch.

Key Skills and Abilities Include:

• High School Diploma or equivalent
• Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems
• JD Edwards practice and process training will be provided
• Customer service experience in the Agriculture industry is a plus
• Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
• Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
• Mobility to move freely across uneven terrain both indoors and outdoors safely

Key Personal Attributes Include:

• Strong interpersonal and effective communication skills (verbal, written and utilizing all media (phone, e-mail, text) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
• Practical organization skills with strong attention to detail along with ability to multi-task and prioritize multiple assignments
• Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
• Reads, writes, and speaks the English language fluently

Specific Responsibilities and Key Deliverables Include:

• Assists field sales staff with the preparation and documentation of product recommendations and use records
• Handles customer service for walk-in and phone orders
• Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
• Responds to customer sales inquiries in a timely, accurate and appropriate manner
• Assists Branch Manager and field sales staff with product use forecast, sales reporting and budget preparation
• As part of the support team, document and process product use recommendations as required
• Utilizing JDE, enter and process customers' orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
• Work closely with office team to ensure adequate inventory levels are maintained to meet customer needs
• Assist Sales Team in accurate customer pricing and quickly resolve any inquires or concerns
• Prepare standard use and sales reports as well as any custom reports as requested by management, sales and customer
• Assist Sales Team in annual budget preparation and monthly budget vs. actual reports
• Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines and sales support
• Present a professional image to our customer through personal appearance and overall branch cleanliness
• Attend product training sessions and meetings when necessary
• Promote safety throughout the branch
• All other duties as assigned

Compensation and Benefits:

• The base compensation for this position ranges from $24.71 - $32.92 per hour. Note that wages may vary based on skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://bit.ly/3S8aDCj

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment to Diversity & Inclusion:

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry's best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

Follow our career social media accounts!

Instagram: IG * TikTok: TikTok * Facebook: FB * LinkedIn: LinkedIn