Sr. Sales Engineer

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.

We are looking for an experienced Sr. Sales Engineer to join our team!

General Summary:

The Sr. Sales Engineer designs advanced data, voice, and video solutions for current and future enterprise customers. Working closely with Enterprise Sales, this position is responsible for understanding customer needs, mapping those needs to our products, and engineering a suitable technical solution. The Sr. Sales Engineer performs pre and post-sale engineering functions such as network design and engineering, demonstrations and presentations, site surveys, and technical drawings. Expert level technical knowledge is critical in this role.

Essential Job Functions:

• Serves as the subject matter expert representing Ritter's products and services to customers;
• Performs technical demos and presentations and answers detailed technical questions for customers regarding possible solutions;
• Accompanies account execs on sales calls, functions as a consultant to both existing and prospective customers;
• Listens to and understand pain points facing customers;
• Performs site surveys to identify and design optimal solutions;
• Engineers network and service solutions including connectivity, servers, routers, switches, firewalls, SAN/NAS, cabling, backups, hosted voice, VoIP, PBX/Key systems, and other network equipment for business customers;
• Supports the sales teams by generating proposals with pricing, SoW, BoM, and Visio diagrams;
• Creates final designs for implementation by the Service Delivery team;
• Conducts training for sales and customer support teams on the design, capabilities, and technical specifications of products;
• Works closely with internal Enterprise Sales, Engineering, Service Delivery, Network Operations, and Field Operations teams to ensure solutions are properly configured and deployed;
• Participates in cross-functional team meetings, providing input and suggestions for technical projects;
• Keeps abreast of new products and industry trends through both formal training and independent study;
• Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required.

Knowledge, Skills, and Abilities:

• IP routing and switching;
• TDM, VoIP, PBX/Key systems;
• Hosted and cloud-based services;
• LAN, PC, and customer premise equipment;
• CATV, RFoG;
• 802.11x;
• Internet and MPLS-VPN architecture;
• Network management and security;
• Network storage solutions;
• Layer 1 components and architecture;
• Outstanding written and oral communication skills including the ability to make effective presentations and adjust to the audience as needed;
• Ability to build relationships with clients and be viewed as a trusted consultant;
• Proficient in various software applications including Microsoft Visio, Word, Excel, PowerPoint, Outlook;
• Superior problem-solving skills;
• Quick learner and ability to come up to speed on new technologies rapidly;
• Ability to organize and prioritize multiple work assignments;
• Ability to work extended hours and remotely as needed;
• Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.

Education and Experience:

• Bachelor's degree in a technical field (Engineering, Computer Science, etc.) or equivalent knowledge and work experience;
• 3+ years in a hands-on data network operations or network engineering role;
• 3+ years in a pre-sales engineering role;
• 3+ years in a customer-facing role;
• Technical certifications from Cisco, Microsoft, NEC, Mitel, or other industry-leading vendors.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Functional Expert - Considered a thought leader on a subject
Innovative - Consistently introduces new ideas and demonstrates original thinking
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility