Business Analyst II

Qualifications:

• Proven experience in an office or administrative role.
• Proficiency in data entry and handling administrative tasks.
• Demonstrated analytical and research abilities.
• A basic understanding of debit and credit principles.
• Proficiency in email communication and standard office software (e.g., Microsoft Office).
• Ability to effectively manage multiple tasks and prioritize workload.

• 30% Evaluates the activities, performance and systems within a specific area for standards and workflow simplification. Compiles data for analysis and prepares reports and presentations for management using applicable programming languages and/or software products. Reviews system enhancements/upgrades to determine applicability of customer file modification requirements. Facilitates timely and accurate updates to reference files based on customer requests.
• 30% Coordinates testing and debugging of new or modified software. Creates test matrices and supporting documentation. Develops and executes formal test plans to ensure delivery of quality software applications. Monitors software implementations for exceptions and to verify that changes to the systems' operational process had the desired effect. identifies and documents systems problems and assists in their resolution.
• 20% Researches system problems and identifies potential solutions. Investigates and diagnoses system problems, formulates solutions, initiates change sheets, defines business requirements, and tests corrections. Researches any questionable standard system or local component problematic situations to assure compliance and accuracy.
• 10% Under general direction, defines business requirements, tests, and leads small to moderate projects. Assists management in performing business reviews by analyzing internal/external projects and changes. Ensures changes do not have a negative impact on productivity and procedures. Makes recommendations to improve productivity, cost effectiveness and timeliness.
• 5% Communicates with management and departmental personnel to document workflow procedures. Assists in preparing verbal and written communication about business changes with management or other staff members.
• 5% Prepares written reports and analyses pertaining to testing results and related data, including recommendations for customers on improving operational workflows.