AirTrain Agent II

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time AirTrain Agent at JFK we're looking for?

AirTrain Agent

Location: JFK

Hourly Rate: $27.55

Take on a new challenge and bring your customer service and operational expertise to a dynamic and safety-focused environment. You'll report to the Field Operations Supervisor and work alongside dedicated, responsive, and safety-conscious teammates.

You'll be the face of the AirTrain system, ensuring a safe, smooth, and efficient experience for all passengers. Day-to-day, you'll work closely with operations, maintenance, and emergency response teams, managing customer interactions, supporting train recovery, and maintaining station readiness.

You'll specifically take care of customer assistance, train fault troubleshooting, and fare collection support-but also emergency response, crowd control, and minor custodial duties.

• Delivering excellent customer service on trains and in stations
• Managing service disruptions and supporting train recovery
• Responding to emergencies and assisting with customer evacuations
• Inspecting and troubleshooting station and train equipment
• Supporting fare collection and documenting operational activities
• Operating trains for repositioning and manual movements
• Performing minor custodial tasks with appropriate PPE

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

• High school diploma or equivalent
• Valid driver's license (per New York State Motor Vehicle Laws)
• Experience in customer service preferred
• Ability to communicate clearly and effectively
• Comfortable making independent decisions within guidelines
• Familiarity with troubleshooting minor mechanical or electrical issues
• Willingness to work variable hours and locations across the AirTrain system
• Physically able to board/alight trains and stand for extended periods

Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines
• Collaborate with helpful colleagues and cross-functional teams
• Contribute to a safe and innovative transit system
• Utilize our structured and supportive working environment
• Steer your career in whatever direction you choose across functions and locations
• Benefit from our investment in your development
• Progress toward supervisory or operations leadership roles
• Receive a fair and dynamic reward package, plus comprehensive social coverage

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!