New

Service Desk Technician II

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Green Bay
May 19, 2025
Description Strong written and verbal communication skills are essential to effectively interact with end-users and provide clear explanations. Experience with Azure Active Directory and Intune is preferred, as the role will involve managing user accounts and mobile devices. Serve as the primary point of contact for IT by responding to telephone calls, email, and personnel requests for technical support. Be responsible for reviewing service desk ticket queues, documenting support, diagnostic activities, and escalating issues as required. Promote cross-team relationships with other IT support team members to facilitate timely responses and resolutions. Monitor progress and keep customers informed while providing excellent customer service. Provide general remote support for desktops, laptops, mobile devices, printers, handheld scanners, and peripheral devices. Provide general remote support for all IT approved software applications. Be responsible for creating and maintaining documentation. Provide detailed personal advice and guidance to all users in the effective use of systems, products, and services available to them. Rely on instructions and pre-established guidelines to perform the functions of the job. Provide in-person support, and occasional travel to other offices and plants located in Wisconsin and/or Minnesota. Skills Help desk, Help desk support, Troubleshooting, Active directory, Service desk, Customer service, bilingual, intune, Azure AD Top Skills Details Help desk,Help desk support,Troubleshooting,Active directory Additional Skills & Qualifications 3-5 years of experience in an IT service desk or help desk role An associate's degree or equivalent experience is preferred, but the focus is on relevant work experience rather than educational. Bilingual in English and Spanish, as many of the plant workers have Spanish as their first language. Experience with PC imaging, configuring, and troubleshooting hardware. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Green Bay,WI. Application Deadline This position is anticipated to close on May 29, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.