New

Voice Engineer

TEKsystems
$50.00 - $70.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Bolingbrook
May 20, 2025
Description Overview: The client is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast who gets butterflies as she shops for beauty and experiments throughout our store. We are the only one to provide our guests prestige, mass and salon products and services under one roof - All Things Beauty, All in One Place. We put our guests at the center of all we do, committing to offer her unrivaled ways to be beautiful in an environment that provides the thrill of exploration and delight of discovery. POSITION SUMMARY: We are seeking a highly skilled Teams Voice Engineer responsible for designing, implementing, and maintaining our Microsoft Teams voice infrastructure. This role involves managing VoIP systems, ensuring high-quality voice transmission, and troubleshooting issues. The Teams Voice Engineer will collaborate with various departments to ensure seamless communication and integration of Teams voice solutions. This position requires availability 24/7 or on-call to address any critical issues that may arise. CORE JOB RESPONSIBILITIES: * Design, implement, and maintain Microsoft Teams voice infrastructure. * Configure and manage VoIP systems, including auto attendants, call queues, and call routing. * Ensure high-quality voice transmission and troubleshoot issues. * Administer phone number porting, assignment, and policies. * Collaborate with IT and other departments to integrate Teams voice solutions with existing systems. * Monitor and optimize call quality using network management tools. * Be available 24/7 or on-call to address any critical issues that may arise. * Provide Tier 2 and 3 technical support for enterprise voice networks. * Develop and maintain documentation, including diagrams and user guides. * Plan and manage voice migration projects for enterprise systems. * Stay up to date with advancements in voice communication technologies. Skills Cisco, Teams caller, Unified communications, Cisco voice, Telephony Top Skills Details Cisco,Teams caller,Unified communications,Cisco voice,Telephony Additional Skills & Qualifications ON-CALL REQUIREMENTS (once fulltime): * Be available to respond to critical issues outside of regular business hours, including nights, weekends, and holidays. * Participate in a rotating on-call schedule to ensure continuous coverage and support. * Provide timely and effective resolution to any urgent issues that may arise during on-call periods. * Communicate and coordinate with other IT team members to ensure seamless handover and support during on-call shifts. * Maintain detailed documentation of on-call incidents and resolutions to improve future response and support. DISCLAIMER-The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. REQUIREMENTS FOR CONSIDERATION: * Bachelor's degree in information technology or equivalent professional experience * 5+ years of experience in IT support and operations * Excellent analysis/troubleshooting skills, able to solve problems efficiently * Excellent customer service and communication skills; feels comfortable working with non(1)technical associates. * Excellent organizational and project management skills. * Understanding of Microsoft Teams architecture, including Teams, Channels, Policies, and settings. * Familiarity with Teams Phone System, auto attendants, call queues, and call routing. * Knowledge of PSTN connectivity and session border controller (SBC) configuration. * Experience with VoIP protocols (SIP, RTP) and quality of service (QoS) management. * Proficiency in using Microsoft Teams admin center and PowerShell for Teams configuration. * Ability to work independently and as part of a team. * Availability to work 24/7 or on-call as needed. * Experience with Teams-compatible devices and SIP Gateway service. * Knowledge of network security for VoIP systems, including data encryption and access con Experience Level Expert Level Pay and Benefits The pay range for this position is $50.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Bolingbrook,IL. Application Deadline This position is anticipated to close on May 23, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.