Program Coordinator, Social Work

Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A safe and welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.

Augsburg's mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.

Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community. In particular, Augsburg invites BIPOC, LGBTQIA+, individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply.

Summary of Position

The Social Work Program Coordinator supports the Social Work department, which involves collaborating with the Department Chair, Program Directors, and other department members on program management, program planning, development projects, and achieving the department's goals. This position also serves as the primary interface/liaison between Masters of Social Work (MSW) students and the University to ensure successful progress through the MSW program and to minimize student attrition. The Program Coordinator uses department policies as a guide for judgments in decision making and consults with the Department Chair and Program Directors as warranted. In their work, this position establishes positive, effective relationships and works collaboratively with a variety of stakeholders (staff, faculty, students, and community members).

Primary Responsibilities

Masters of Social Work Program Coordination - 80%

• Support MSW students by problem solving issues, and providing information and consultation to students to ensure their successful progress through the MSW program and to minimize attrition.
• Produce written communications and official program documents for the MSW program.
• Plan and coordinate events, such as guest speakers, faculty led lectures, or special program initiatives.
• Manage MSW enrollment and program data: Enter, manage, and utilize department and student data in the student information system/degree audit software/campus CRMs; track registration information and assist the MSW Program Director with enrollment and field management; collect and analyze student data and produce both regular and ad hoc reports on enrollment totals, profiles, and projections to analyze enrollment trends and evaluate progress toward program goals.
• Coordinate MSW student course registration: Plan, produce, and distribute course registration materials and monitor the registration progress to ensure proper course sequencing and equitable section sizes.
• Maintain regular communication with graduate students about registration, deadlines, etc., and with alumni for the purpose of outreach and engagement.
• Coordinate and process graduation applications, and coordinate with the Events and Registrar teams on activities related to commencement ceremonies.
• Collaborate with Admissions and the MSW Program Director on intake admission/matriculation efforts for newly admitted graduate students, including attending information sessions, fairs, and events and reviewing external communication.
• Communicate with students, faculty, and staff regarding admissions procedures and requirements.
• Coordinate matriculation of new MSW students, including establishing positive relationships, providing ongoing information/consultation to new students, and providing mentorship/guidance about completion of admission conditions.
• Plan, coordinate and conduct New Student Orientation in collaboration with MSW Program Director, MSW Field Director, department, and University staff.
• Serve as an academic advisor to MSW graduate students.
• Provide on-going review of MSW student academic progress and changes in enrollment status to allow timely intervention and record updates.

Social Work Department Administrative Support - 20%

• Collaborate with the Program Directors and Department Chair to plan, develop, and implement department wide policies, practices, processes, and procedures.
• Collaborate with the Marketing department to issue program-specific press releases and press memos, and serve as the department's website content manager.
• Create, implement, and analyze quantitative and qualitative assessments, evaluations, and research studies for the department and the Council on Social Work Education.
• Plan and manage department events.
• Respond to and direct all communication from administrators, faculty, students, and visitors.
• Assist the Department Chair in managing the budget by analyzing department budget trends, resolving discrepancies, and making recommendations.

Additional Responsibilities

• Collaborate with the Department Chair, Program Directors, and other faculty and staff to communicate department-related information and updates.
• Schedule meetings, develop and distribute agendas, record minutes, facilitate correspondence, and complete related project duties for committee meetings.
• Monitor, prepare, verify, and sign clinical clock hours and other necessary forms for the Minnesota Board of Social Work, and other social work licensing boards.
• Assist other administrative staff in the department with administrative duties.
• All other duties as apparent or assigned by supervisor(s).

Work Environment and Physical Demands

• Typical work environment is an office. Sedentary work for long periods of time.
• Regular computer and phone use.
• Evening and weekend work when MSW classes are on-campus.

Minimum Qualifications

• Bachelor's degree.
• At least three (3) years of relevant professional administrative experience.

Preferred Qualifications

• Masters degree.
• Experience working with student records and correspondence.
• Experience working in Education, Communication, Marketing, or a related field

Knowledge, Skills, Abilities

• Knowledge of higher education and graduate student advising.
• Exceptional organizational, written and data management skills.
• Excellent written, verbal and interpersonal skills.
• Ability to work effectively and collaboratively in a diverse work environment.
• Ability to be attentive to details, be accurate, be precise.
• Ability to reason/analyze; maintain confidentiality; and demonstrate patience, and understanding.
• Ability to show initiative; organize workflow; and manage multiple projects; and handle frequent interruptions.

Compensation & Benefits at Augsburg

• The compensation range is $21.00 - $24.00 per hour, DOQ.

Augsburg University offers a competitive and comprehensive total rewards program including:

• Medical, dental and vision coverage
• A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility
• Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US
• Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire
• Employer-paid STD, LTD and life insurance
• Employee Assistance Program (EAP) for all employees

Equal Opportunity and Affirmative Action Statement

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.

Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, gender expression, marital status or public assistance status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email: hr@augsburg.edu.