Retail Web Systems Administrator

The Retail Web Systems Administrator supports the UFP Retail Prowood Dealer B2B Portal (built on Oro Commerce), collaborating with internal departments and customers to enhance the portal's functionality and performance. This role focuses on the administration, optimization, and user experience of the B2B platform, while also identifying process improvements through the use of UFP's business systems and Oro Commerce. This individual should have a strong foundation in ecommerce technologies, project management, and front-end UX/UI support.

Other duties related to Oro Commerce include updating product lines, managing customers and sales, setting up taxes, running marketing campaigns, managing web store content, reporting, administering user roles, and back-office workflows.

This position operates under general direction, requires regular use of discretion and independent judgment, and involves a high degree of creativity and problem-solving.

Key Responsibilities

Project & Process Management

• Create and manage project plans to improve and implement business processes

• Utilize project management tools such as Jira, Confluence, Asana, or Azure DevOps

• Analyze workflows, identify inefficiencies, and propose scalable solutions

Ecommerce Platform Administration

• Develop expertise in ecommerce platforms including Oro Commerce and Shopify

• Own the Oro Back-office, the primary management tool in Oro for eCommerce activities

• Knowledge of programming languages such as PHP, Symphony, and JavaScript

• Assist in coordinating data integration and connectivity across systems

• Understand API and EDI connections related to ERP, inventory, and shipping

UX/UI & Content Support

• Support front-end design and user experience improvements for the portal

• Collaborate with development teams to manage web content updates

• Maintain awareness of tools such as Avalara and ShipStation for sales tax and shipping automation

Portal Maintenance & Testing

• Manage software bugs, feature testing, and enhancements

• Create documentation and conduct testing after deployments and updates

• Triage system issues and communicate with stakeholders for resolution

Website Optimization

• Oversee content and performance optimization, SEO, accessibility, A/B testing, and analytics tracking

• Familiarity with tools like Google Looker Studio, GA4, Power BI, and New Relic

Training & Support

• Train internal and external users of the portal across varying technical levels

• Communicate clearly with both technical teams and non-technical stakeholders

• Assist sales teams in resolving bugs and issues without backend code changes

Operational Support

• Handle onboarding tasks such as customer/user creation and manual product entry

• Respond to internal/external inquiries related to pricing, products, and data integrity

• Use tools like Postman to verify API functionality

Reporting & Analytics

• Maintain and update KPI reports

• Collaborate with the sales team to validate data accuracy and resolve discrepancies

Qualifications

Education

• Bachelor's degree in Business Administration, Finance, Information Systems, or related field (preferred)

Experience

• 3-5 years of experience with UFP's business systems or similar platforms

• Ecommerce platform experience (Oro Commerce and/or Shopify highly preferred)

• Familiarity with UFP's organizational structure and culture is a plus

Technical Skills

• Strong understanding of ecommerce workflows, content management, and web usability

• Proficient in Microsoft Office Suite, especially Excel, Word, Teams, and Outlook

• Knowledge of API tools like Postman and integration tools like Avalara and ShipStation

• Knowledge of programming languages such as PHP, Symphony, and JavaScript

Soft Skills

• Excellent verbal and written communication

• Ability to interact with all levels of the organization and external partners

• Strong organizational skills and attention to detail

• Self-motivated with a process-oriented, analytical mindset

• Ability to manage multiple priorities and adapt quickly to change

Conduct Expectations

• Self-managed and proactive

• Strong interpersonal skills with a team-first attitude

• Demonstrates professionalism and enthusiasm

• Capable of working independently with minimal supervision

• Must be able to pass a drug test

Working Conditions

• Standard office environment; prolonged periods of sitting

• Occasional work in manufacturing environments with appropriate PPE during travel

Compensation & Benefits
Annual Salary Range: $63,000 - $99,000 (dependent on location and experience)
Bonus/Incentive Pay: Eligible for quarterly bonus and discretionary annual bonus based on company performance

Benefits Include:

• Medical, dental, and vision insurance

• Health savings account with company contribution

• Life and disability insurance

• 401(k) with company match

• Paid vacation and holidays

• Employee stock purchase plan

• Tuition reimbursement

• Wellness programs and challenges

• Additional supplemental benefits