Technical Writer

The Technical Writer develops and publishes technical support information used by internal support employees, dealership technicians and customers to use, maintain, and repair Harley-Davidson motorcycles and related products. Technical accuracy and on-time delivery of these materials is critical for customer and stakeholder satisfaction. Efficient and controlled execution within the department's XML publishing environment is necessary for HDMC sustainability. Task, project assignments and deadlines are coordinated within the department, and between the department and other stakeholders. The job duties involve Duties also involve working with Developmental Service Engineering to develop and validate procedures on vehicles and components. The Writer must compose clear and concise procedures that conform to internal style, terminology and translation standards, and coordinate the development of supporting figures/illustrations. The Writer must be able to work in a team environment in order to collaborate on shared topics and support the collective timing goals for product launch activities. Must be able to arbitrate stakeholder input as part of the review process to achieve timely results.

• Research product changes using various engineering information systems including change notices, bills of materials, CAD models and part/assembly drawings.
• Collaborate with Developmental Service Engineering to develop and validate procedures on vehicles and components.
• Compose clear and concise procedures that conform to internal style, terminology and translation standards, and coordinate the development of supporting figures/illustrations.
• Support the collective timing goals for product launch activities.
• Ability to arbitrate stakeholder input as part of the review process to achieve timely results.

• Associate's degree in Technical Communication, Communication, Journalism, Engineering, or a related field preferred.

Required

• Typically requires a minimum of 5 years of related experience.
• Requires a minimum of two (2) years of experience writing technical literature related to mechanical products.
• Requires a high level of computer-based publishing aptitude including XML (or HTML) publishing of technical content.
• Proficient in file management as well as MS Office and Adobe creative suite software.
• Demonstrate excellent organizational skills and ability to work with changing priorities and deadlines.
• Requires basic mechanical ability including knowledge and safe use of hand tools in order to disassemble and assemble motorcycles, parts, accessories, electrical systems in order to update and/or create procedures.