International Transfer & Academic Coordinator

Purpose & Objectives of the Position:
Coordinate the academic record services for UMD students. Collaborate with One Stop Student Services, the Office of Admissions, administrative offices and UMD collegiate units for effective management of academic records and communications. Work with the Office of the Registrar team to analyze, establish, and maintain information systems that support academic records. The International Transfer & Academic Records Coordinator will foster strong collaboration across all units within Strategic Enrollment Management and contribute to the success of the entire enterprise.

Essential Job Functions, Duties & Responsibilities:
This is a hybrid position that requires in-person presence with remote working opportunities.

(50%) Coordination of International Transfer Credit and Related Services
* Provides comprehensive services to support international transfer credit record processing
* Independently manage large and complex record business processes using integrated computer information systems
* Analyze student records to ensure accuracy and regulatory compliance
* Provide student services and academic record support in PeopleSoft/Campus Solutions/uAchieve and related information systems
* Analyze and review current policy and practice and make recommendations based upon qualitative and quantitative data
* Utilize best practices in all areas including change management for efficiency
and effective service excellence
* Serve as an expert resource for students, faculty, staff, and administration
* Interpret and explain a wide range of policies, procedures and guidelines
including the enforcement of the federal Family Educational Rights and Privacy
Act (FERPA) and various other University and campus academic policies
* Supervise student staff by assigning work, providing direction. Perform various personnel actions including hiring, performance evaluations, development, promotion, and salary recommendations of student staff

(25%) Curriculum Encoding
* Analyze curriculum updates and encode the degree audit reports to reflect curricular requirements
* Conduct research and clarification to ensure accuracy in curriculum encoding
* Apply problem-solving skills in troubleshooting errors
* Communicate with stakeholders during the comprehensive curriculum approval and encoding process
* Develop and manage effective documentation and training materials

(20%) Coordinating special projects in transfer credit services
* Utilize Structured Query Language (SQL) to identify data entry errors and support student record accuracy.
* Identify, report, and resolve issues associated with transfer credit and related services
* Participate in business process discussion, testing, and maintenance of complex, enterprise information systems to ensure accurate academic records and services
* Participate in writing and maintaining accurate business process documentation and training materials
* Use standard business tools (e.g. Excel, Google Suite, SQL) to understand and present complex information

(5%) Perform other duties as assigned.

Required
* Bachelor's degree plus at least 4 years of related professional work experience or a master's degree plus 2 years of related professional work experience.

Preferred
* Knowledge of academic records, Campus Solutions/PeopleSoft student
administration (Oracle), degree audit and transfer credit systems (DARS/DARwin, uAchieve, TES, U.Select, Transferology), or other related integrated systems
* Demonstrated strong organizational skills
* Experience working in a high volume transactional environment with attention to accuracy and detail
* Familiarity with processes and policies related to International Student records.
* Experience with stakeholder communication
* Experience delivering high-quality customer service using effective listening and problem-solving skills, the ability to handle a wide range of personalities and situations, ability to interact effectively with professionalism
* Experience with Google Suite educational tools (or similar platforms), MS Word, Excel, PowerPoint, and electronic communication
* Demonstrated ability to operate with a high level of independence, routinely making critical decisions and exercising sound judgment
* Knowledge of academic records, best practices in record management, and degree requirements
* Demonstrated commitment to equal opportunity and ability to work with, engage and inspire others from different backgrounds and cultures

The primary purpose of the Office of the Registrar (OTR) is to support the University's values, mission and objectives by serving as the office of academic records and compliance for students, faculty, staff, alumni, and the public. The UMD Office of the Registrar's mission is to make a positive difference in the lives of the UMD community. Major objectives include establishing and managing accurate and reliable academic records; providing efficient, knowledgeable and respectful delivery of services; developing solutions to academic challenges, and enforcing UMD's academic records compliance obligations. The Office of the Registrar is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. Fairness, honesty, accuracy, timeliness, and consistency are OTR team values that help support a high quality, comprehensive, and diverse educational environment for everyone.

Pay Range: $48,690.63 - $54,000.00; depending on education/qualifications/experience

Time Appointment Category: 75%-100% Appointment (If job description above does not specify appointment or expected weekly hours, assume a 100% appointment.)

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

For a completed application, please include a resume and cover letter.

Application review will begin on May 28, 2025.

Finalists will be asked to provide references.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).